Zsolt Vörös Email & Phone Number

Budapest, Hungary

Budapest, Hungary

- Point of contact for all Fraud related decisions and policies for the Hungarian market- Monitoring and actioning CNP transactions- Updating the fraud engine regularly for a higher efficiency and reduced loss- Preparing monthly and quarterly reports for BNP Paribas France and the Hungarian National Bank (MNB)- Supporting police investigations and prosecutions- Taking part in monthly meetings with the Hungarian Bank Association discussing the necessary fraud related actions and plans concerning the Hungarian banking sector- Creating training material for all other departments including customer service and sharing information about the most recent trends and policies- Managing and implementing new projects to increase efficiency within the department

County Cork, Ireland

Responsibilities:- Analysing, identifying and communicating trends from exception reporting- Point of contact for all admin queries and technical issues encountered by agents- Managing and distributing workload between specialists to ensure meeting SLA-s and deadlines- Preparing and publishing monthly reports- Researching and resolving Card Not Present chargeback disputes- Identifying innovative ideas to improve the customer experience and internal procedures of fraud prevention

Cork, Ireland

Responsibilities:- Review and analyze simple and complex blocked Card Not Present orders to detect fraudulent activity, and determining appropriate next steps- Cancel fraudulent orders and serve as a point of contact between customers, credit card banks, and shipping carriers where necessary- Analyze, identify, and communicate trends from exception reporting- Review credit issues and process as necessary- Research and resolve Card Not Present chargeback disputes- Represent Apple with customers and partner organizations- Identify innovative ideas to improve the customer experience- Achieve and exceed performance and productivity goals

- Translating hotel descriptions and tourist information from English to Hungarian for the www.booking.com website- Proofreading and correcting translated texts to achieve the best quality

Budapest, Hungary

- Taking part in migrating a project from India into the Hungarian GDC- Analyzing cash-flow details- Keeping contact with the clients in Ireland through regular phone calls and e-mails- Backing up the team leader, administration, coordination, daily contact with the trainers in India both through e-mails and calls

London, United Kingdom

Informing passengers about the security measures at the airportProviding guidances on airport usages and facilities;