Setting up and providing the maintenance of new and existing non-food items. Following the merchandising principles according to the non-food plan and theme them. Checking the delivery against the picklists and reporting any delivery issue. Ensuring the availability to improve the turnover and controlling the high value items display to prevent any inventory loss. Recalling of old non-food products, managing returned faulty items and transferring overstock between stores.

Daily control of food quality, cleanliness, merchandising and rotation of all fresh areas, ambient and promotional areas. Providing constructive feedback on freshness issues. Pointing of contact for the Store Manager, Area Manager and Regional Freshness Manager. Leading Freshness Coordinators and exchanging freshness knowledge with them prioritise freshness in store. Doing additional tasks: reporting quality issue, updating freshness control, doing weekly rotation by plan.

Ensuring the freshness and quality of products with full availability to the customers throughout the day. Preparing the bakery for opening and closing time with considering the amount of waste. Following the highest hygiene procedures maintaining the area in good condition. Accepting deliveries, checking them against the picklists, working them in line with the existing chill chain procedures. Ensuring everything is rotated correctly. Doing weekly inventory count.

Providing each new colleague with clear direction to acquire the knowledge and skills needed to carry out their daily tasks successfully and independently. Highlighting the Health and Safety standards at all times. I have been responsible for training of more than thirty Customer Assistants and new Store Managers, Assistant Store Managers, Shift Managers who have joined to the company during these years.

As part of a team ensuring the store is constantly in good shape. Giving good impression to the new and regular customers by supporting the 4 + 1 Pillars of the Store which are cleanliness, freshness, availability, customer service and working smart. Being role model to my colleagues with helping and coaching them.

I am organised, hardworking and responsible. Excelling in customer service to a high quality standard and great product knowledge. Helping to manage a team of up to 7 members and working alongside to deliver results. Working closely with the Store Manager and Assistant Store Manager to beat sales and service targets/ identifying and looking to explore opportunities to grow sales. Taking responsibility for running the store in the Store Manager absence. Other expectations include: banking, running shifts, following Health & Safety principles at all times, following up on daily tasks, filling out and fileing Law & Company paperwork procedures and forms, daily cleaning.

During my 3-month probationary period I was helping to set up the store for the re-opening. I was operating the current and another store in the absence of the Store Manager, taking ownership for managing the stores and handling challenging situations. Carrying out diligence checks and stock accuracy. Building up my team’s capability through coaching and giving them confidence. I got involved with the local communities.