Zack Tedders Email & Phone Number

Covington, Ga, Us

Philadelphia, Pennsylvania, United States

Provide dedicated Tier 1 helpdesk service to designated clients, leveraging custom ITSM platform to identify support topic trends and proactively advise customers accordingly. Proven experience troubleshooting hardware and software issues remotely via phone, email, and video conference. Provide expert advice in Microsoft 365 applications and their usage. Appropriately format escalation requests to and coordinate with higher tiers of service and vendors when applicable.

Provide customer service and technical support via phone call, email, and text chat for over 40 client organizations and their employees, leveraging a custom ITSM platform to identify support topic trends and proactively advise end users. Assist with maintenance and management of Active Directory installations, Okta SSO, Microsoft 365, and others. Provide advice and support for off-the-shelf software solutions such as Microsoft Office, Adobe Creative Cloud, Autodesk CAD suite, IBM Series-i, Google Workspace, and Atlassian products. Maintain a knowledgebase of information discovered while troubleshooting common issues for optimizing future support calls. Produce and distribute bespoke video tutorials based on support topics covered with end users for their later reference.

Monroe, Georgia, United States

Performed limited-scope title abstractions on clients' potential tax sale properties. Visited county courthouse clerks' offices local to clients to perform in-depth document research as necessary. Organized and maintained in-house database of title information and property maps for ease of repeat searches of frequently delinquent properties.

Greater Atlanta Area

Updating and maintaining in-office networking. Set-up and administration of Active Directory domain with multiple Windows client computers. Regularly perform desktop support services and respond to employee service requests. Set-up and administration of office service ticketing system. Present and interface with vendors to serve IT needs. Set-up and maintain company website using Wordpress.

Monroe, Ga

Researching property records and defendant information, creating files for title abstraction, maintaining records of in-house title examination, frequent navigation of both online and offline databases and local database management

Senoia, Ga

Setup and management of electrical/lighting equipment, setup and management of grip department equipment

Macon, Georgia Area

Sold admission tickets and camping permits to customers, opened and closed the recreation areas, answered phones before and after office hours, communicated customer concerns and incidents with park rangers and proper authorities, gave directions and park info when needed

Macon, Georgia Area

Database creation and management, networking and support, instruction of employees on database usage, continued consultation throughout the next year

Bachelor Of Arts In Journalism (A.B.J.), Mass Communication/Media Studies

Activities and Societies: University Radio Station, Media Production OrganizationDJ at student-run radio station, majoring in Mass Media.

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program, 3.75 Gpa

Activities and Societies: Student Newspaper, Academic Bowl, Literary Competition Team, Marching Band, National Beta Club, Jazz Band