As a Certified Tech Advisor at theITSupportCenter, LLC, I provide dedicated Tier 1 helpdesk service to designated clients, leveraging a purpose-built ITSM platform to identify support topic trends and proactively advise customers accordingly. I have over a year of experience in troubleshooting hardware and software issues remotely via phone, email, and video conference, and I am an expert in Microsoft 365 applications and their usage.Before joining theITSupportCenter, I worked as a Real Estate Title Examiner, where I performed limited-scope title abstractions on clients' potential tax sale properties, visited county courthouses to perform in-depth work as necessary, and organized and maintained an in-house database of title information. I have a Bachelor of Arts in Journalism from the University of Georgia, where I graduated Cum Laude. I am passionate about researching and discovering documents, but computers are my true passion. I am also an aspiring foodie, a hobbyist photographer, and an accidental occasional poet.
Listed skills include Facebook, Film, New Media, Radio, and 17 others.