Zuamy Murillo Email & Phone Number

United States

• Perform inbound, outbound, and call back calls regarding insurance and application questions, while achieving a Quality Assurance of a rate of 95% and above
• Create client accounts with 100% accuracy HIPAA compliance
• Gather of data for application to see tax credit eligibility results

Centennial, Colorado, United States

• Communicated customer support-related issues in 80+ calls inbound and outbound, achieving a consistent 95% success rate
• Immediately attend to clients while obtaining demographics, Insurance information needed for scheduling appointments, while maintaining HIPPA compliance
• Retrieve records and interpret information to assist clients with resources in the community
• Maintain communication with team members and supervisors through Outlook and Teams

Greenwood Village, Colorado, United States

• Arranged student materials at different levels on table, for easy access
• Instructed and supervised several high school students with school course, and assisted with assignments and preparation for examination
• Marked students during usage of eating utensils, eating, and writing and scored on an iPad for fine motor skills
• Guided students with educational goals and activities of daily living

Centennial, Colorado, United States

• Catered uniquely to each student by assembling binders with hand-over-hand Velcro activities for licensed staff, to measure students' academic fine motor skills improvement at grade level
• Adapted assignment steps to ensure quality of work performed per students
• Taught 7+ students in a remote Microsoft Teams environment, organized and maintained a detailed record of achievements to ensure students remained on pace with classroom requirements
• Facilitated in-home assistance to students struggling in a remote environment, resolved technical issues to accommodate families in navigating online learning platforms during pandemic