Zuamy Murillo Email & Phone Number

United States

•Perform inbound, outbound, and call back calls regarding insurance and application questions, while achieving a Quality Assurance of a rate of 95% and above•Create client accounts with 100% accuracy HIPAA compliance•Gather of data for application to see tax credit eligibility results

Centennial, Colorado, United States

•Communicated customer support-related issues in 80+ calls inbound and outbound, achieving a consistent 95% success rate•Immediately attend to clients while obtaining demographics, Insurance information needed for scheduling appointments, while maintaining HIPPA compliance•Retrieve records and interpret information to assist clients with resources in the community•Maintain communication with team members and supervisors through Outlook and Teams

Greenwood Village, Colorado, United States

•Arranged student materials at different levels on table, for easy access•Instructed and supervised several high school students with school course, and assisted with assignments and preparation for examination•Marked students during usage of eating utensils, eating, and writing and scored on an iPad for fine motor skills•Guided students with educational goals and activities of daily living

Centennial, Colorado, United States

•Catered uniquely to each student by assembling binders with hand-over-hand Velcro activities for licensed staff, to measure students' academic fine motor skills improvement at grade level•Adapted assignment steps to ensure quality of work performed per students•Taught 7+ students in a remote Microsoft Teams environment, organized and maintained a detailed record of achievements to ensure students remained on pace with classroom requirements•Facilitated in-home assistance to students struggling in a remote environment, resolved technical issues to accommodate families in navigating online learning platforms during pandemic