• Responded to inquiries from clients, families, and referral sources regarding services offered• Conducted intake assessments and gathered necessary information to determine client eligibility and appropriate level of care• Conducted clinical assessments utilizing databases (Electronic Health Record) to confirm patient eligibility for home services and allocated appropriate resources for their subsequent treatment course post discharge. • Maintained accurate and detailed patient records and anonymity ensuring compliance with HIPAA regulations• Coordinated client admissions and discharges with clinical staff and insurance providers• Facilitated communication between clients and their families, as well as with other healthcare providers• Participated in outreach efforts to promote services to potential clients and referral sources• Collaborated with team members to ensure the provision of high-quality care and excellent customer service

• Perform data entry for all initial and follow-up cases into Argus database. • Code adverse events and drug indications utilizing MedDRA as well as coding concomitant medications utilizing WHO-drug dictionary. • Review events for seriousness, expectedness, medical accuracy, causality, and relationship.• Create narratives for adverse events in Argus database. • Handle follow-up requests to reporter (i.e consumer and/or HCP) to attain responses to generated queries and/or gain HCP confirmation for the reported event(s). • Familiar with FDA Medwatch 3500A for submission of initial reports (inclusive of addition of terse clinical narratives) of adverse events and familiar with completing AE forms for follow-up request from various pharmaceutical companies• Work closely with medical review team to ensure completeness of the case report prior to closure. • Perform all tasks in accordance with company SOPs, work instructions and client specific data entry conventions. • Maintain quality standards and proficiency in work submitted

-Achieved certification from the PTCB.-Ensure accurate filling of medications by collaborating with the pharmacy team.-Maintain accuracy by conducting quality and visual checks. Verify prescription orders and obtain approvals from pharmacist.-Uphold all federal, state, and facility regulatory compliance, quality, and accuracy standards. -Prepare and fill prescriptions and distribute to clients. Process patient insurance claims.

-Territory management of existing accounts, and establishing new accounts.-Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. -Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses on time. -Maintain well organized records on client locations and sales. -Focus on Customer satisfaction through up to date product knowledge, and actively listening to the needs of the clients in order to provide a complete solution that not only meets their expectations but exceeds them.

-Owner and operator of a Verizon Wireless Store -Revamped entire business model and plan to bring the business in line with Verizon Wireless and Zcom’s regulatory standards and performance measures.-Penetrated untapped markets by developing a marketing strategy to engage senior citizens-Grew business and tripled revenue by cold-calling, networking with local businesses, and creating incentive programs and promotions to attract new clients and reengage lapsed customers.-Gained competitive edge and a diverse array of services and products by proactively monitoring the latest technology, product offerings, industry changes, and competitor pricing.-Supervised a staff of four employees including handling all scheduling and performance evaluations. Developed procedures and policies to educate employees on quality and compliance issues.-Ensured superior customer service and satisfaction by creating and implementing a comprehensive training program for employees covering sales, processes, and product offerings.-Implemented a purchase order system, financial reports, and accounting system utilizing QuickBooks.