 Communication & Assistance: Greeted patients warmly and professionally in person at reception & addressed their queries assisted them for timely completion of their consents, medical reports & medical office forms while gathering required documentation. Appointment Scheduling: Efficiently managed patients appointments using electronic health records (EHR) system, optimizing the provider schedules to ensure effective patient flow. Patient Check-In/Check-Out: Effectively managed patients check-in and check-out procedures by following Hospital Sop’s, did verification of insurance information, collected co-payments, and done necessary paperwork. Documentation and Data Entry: Maintained accurate and up-to-date patient records in the EHR system, ensured proper data entry, medical history updates, and timely documentation of appointments. Phone Etiquette: Demonstrated excellent phone etiquettes while answering and directing telephone calls to appropriate staff, by taking accurate messages and relaying important information to the assigned staff. Front Desk Management: Managed the reception area, maintained a clean and organized workspace and provided a welcoming environment for patients & visitors. Collaborative Teamwork: Effectively collaborated with healthcare providers, nurses, and administrative staff and resolve any administrative issues. Billing Support: Supported billing process by verifying insurance information and assisted patients with billing quiries. Problem Solving: Addressed patient concerns, complains and solved them to ensure patient satisfaction. Training and Onboarding: Assisted in training of new staff members about Hospital procedures, software’s, Sop’s and best practices for providing exceptional customer service. Confidentiality Compliance: Adhered strictly to patient confidentiality regulations by MOHAP.  Emergency Protocol: Followed established codes & protocols during emergency situations.

 Uploaded digital files and data. Organized and archives records and documents. Made copies of paperwork and distributes as needed. Retrieved data and files for other departments and personnel. Used alphabetical and numerical systems to organize paper and electronic records documents. Checked paperwork, digital forms, and files, updated or corrected documentation as needed. Updated filing systems and devises new filing and organizational and storage systems for data and documents as needed. Created new files and provided needed information on forms and reports. Secured and protected the privacy of documents. Scanned paper documents and verified that scanned documents are clear and legible. Processed requests for files and data. Recorded when and what documents have been borrowed and returned. Monitored filing materials and office supplies and worked with vendors to secure needed supplies, or reports when new purchases need to be made to purchasing officer. Discarded documents when required in accordance with official procedures. Transcribed audio and video content. Operated office equipment. Looked ways to improve filing systems and designed forms and templates for data entry. Typed and performed data entry. Worked with warehouse personnel or outside storage vendors to assure safe archiving of documents. Checked and corrected documentation and placement of previously filed documents.

▪ Performed financial ratio analysis of the bank financials and extracted financial reports using various financial formulas and given detailed reasons on poor performance areas of business and suggested improvement options and suggested new product ideas to increase income or revenues. ▪ Done Swat Analysis and share findings comparing competitors in the same industry and put suggestions. ▪ Pointed out the inefficiencies or loss-making entities or assets and suggested better alternatives to prevent future losses.▪ Done general duties in routine banking departments like Customer service, IT, and Cash department and learnt the banking process.