Assistant General Manager - Technology
CurrentCurrently heading Technology & Automation at Jubilee Life with following Sections• IT Governance• Infrastructure & Business Systems• Networks• Communications• CRM 365 Dynamics• Technology Assistance• Robotic Process automation• Business Process Reengineering to enable process efficiencies in back-office operationsEmpower BOTs to understand numerous activities through unstructured emails from internal users like cross-platform data entries, application user management, and process monitoring. Using BOTs to perform database and application continuous admin-level monitoring, and hybrid integrations to perform end-to-end automation in the customer feedback process. Automate dozens of business processes to achieve more than 85 percent of optimization in terms of accuracy and time in different departments.