Client Servicing Manager with 10+ years of experience implementing solutions for Fortune 500 (pharmaceutical) organizations.Result-driven and resourceful professional with experience in Client Servicing, Account Management, Client Relationship, Budget and Forecasting.Having in depth knowledge of promotional assets like eDetail/iDetiail, Rep Triggered emails, Veeva Engage Materials, branded and non-branded websites, e-learning modules, videos and print materials.Experience in Digial Transformation, Process Innovation and Operating Model in Multichannel marketing.Profound understanding of ways of working of Life science/pharma organization i.e., R&D, commercial, digital and marketingResponsible for developing the best practices for new engagement implementation across CSM function.Core Competencies include Client Management, Client Relationship, Account Management, Budget, Forecasting, and Financial Management.Project Management skills include Project Design, Project Scoping, Project Management, Risk Management, and Project Tracking.@Clients:Help Brand/Marketing Teams to develop world class Content and Digital & Non-Digital Materials/assets for continuous HCP engagementCollaborate with Brand/Marketing Teams and help them for brand/product launches by proposing and plan the campaignsProposes Disease Awareness Campaigns for HCPs as well as for Patients (as per local laws/approval processes) by developing/proposing themes, digital/non-digital Promotional assets/materialsEnabled/Proposed new channel (SMS) to communicate with HCPs and build the solution for enabling the service by collaborating with local IT teams and Indegene IT teamsCollaborating with local IT teams, Indegene Software Engineering Team, Veeva and Salesforce team to automate the rep journey and create a dashboard which can help marketing teams to make important decision about the product and train their sales rep and/or change their approach to connect with HCPs

Reviewing requirements, specifications and technical design documents to provide timely & meaningful feedbackEnsuring detailed, comprehensive & well-structured test plans, test cases and test scenarios are created and executedEstimating, prioritising, planning as well as coordinating testing activities; performing functionality, regression and integration testingAnalysing project test and implementation schedules; monitoring, documenting, and reporting the current status of defects for each testing cycle and overall project to the managementCommunicating test progress, test results, and other relevant information to project stakeholders & management; supporting and identifying continuous improvements within testing processesProviding scope, resource & time estimates for projects presented to QA for testing & analysis; presenting QA test status and progress reports as appropriate to managementMonitoring testing activities to ensure the quality & functionality of assigned systems; ensuring timely & accurate test communication with Development Leads, Project Managers and Senior Management throughout the project life-cycleCoordinating with the Software Engineering Team for managing System & Integration Testing, and User Acceptance TestingAssessing the business requirement and providing the technical business solutions to clients and account managersLeading capacity management, works with different business unit heads to find the resource requirement for their divisions for an financial year

Test PlanningTest case developmentTest Cases ExecutionFunctional TestingIntegration TestingSmoke Testing

Testing the elearning websites