Zuber Qureshi Email & Phone Number

Mumbai, Maharashtra, India

MSP Tools: Autotask, Datto, Acronis, ITGlue, Backup Radar, Go To Assist, Sophos, NinjaRMM, Addigy, RingCentral - Ring CX, OKTA.- IT Support Specialist with a focus on backup and recovery solutions. I am proficient in managing and monitoring Datto and Acronis backup systems, ensuring data integrity and timely restoration.- I also provide front-line technical support to end-users, troubleshoot issues, and resolve problems efficiently.- Additionally, I am currently leading the Backup Radar Admin project, streamlining backup processes and improving overall system performance.- Creating and managing Office 365 profiles, mailboxes, authentication setup.- Handshake across team to ensure task assigned is completed with SLA or escalated in a timely manner, keeping Clients updated on email/calls.- Ensure taking care on backup and recovery request and runs daily checks on Backup Health status over Acronis and Datto.- Responsible on delivering daily backup reports and audit. Assigning and working on backup issues over tickets, and assigning accordingly.- Weekly Meeting, sharing ideas and agenda, workflow, assignment.- Installation, configuration and troubleshooting of Microsoft Outlook for Exchange- Managing Windows and Third-Party Patches on Desktops and Servers.- Handling dual specialties such as MS Outlook and MS Outlook Web Client

Andheri - Mumbai

Technical Support - L3 Partner Engagement - MSP ZTech Associates- Task involving completing Tickets assigned within SLA- Co-ordinating with backend team to complete task assigned, per Client requirements.- Follow up with Clients and Vendors over call, email, ticketing, and other connectivity, etc.- Ticket management and Working on ConnectWise Manage, ConnectWise Automate, ITS Platform and many other third party business productive tools.- Emails, Tickets and Chat requests- IT Operations Audits, including reports on Backups, Systems, Patches, Upgrade, Implementations, Decommissioning assets and user accounts- Provide backup solutions on Datto, ShadowProtect, Windows Backup, Veeam, LogicMonitor- Security Portal Management: Auvik, SentinalOne, Microsoft Security and Compliance.- Working on on-demand request, clients - users, products, projects orientations- Weekly meeting and triages, sharing agenda, workflow, assignment, feedbacks, changes and implementing ways to make work tools accessible and efficiently available- Troubleshooting on Azure AD, Directory Synchronized environment with Office365- Installation, configuration and troubleshooting of Microsoft Outlook for Exchange- Managing Windows and Third-Party Patches on Desktops and Servers.- Windows Server Maintenance (Physical, VMWare and HyperV platforms)- Webroot Portal Maintenance (Agent management, Performance & Connectivity, Policy, Overrides, Logs etc)- Working on Datto Backups and ShadowCraft ShadowProtect Backup Solutions on Desktops and Servers- Handling/Providing remote support on tickets based scenario for AD/Exchange/Office365/AzureAD Support/Events- Handling dual specialties such as MS Outlook and MS Exchange Client Connectivity Issue- Knowledge of Migration (staged, cutover, hybrid)

India

- Office 365 Tech Support Services. Ensuring Service Delivery with 100% positive outcome with Office concerns and managing programs.- Frontier Support with escalation mentor ship. Provision and manage users, groups, and domains- Create users; configure user and group properties and settings; manage user licenses and subscriptions; Bulk Add Users Wizard (CSV import); recover identities and users passwords; add and verify domains; Microsoft Online Services module for Windows PowerShell- Preparing client computer and configure remote connectivity, configuring Microsoft Office365 Product Installation and Activation. Troubleshoot remote connectivity issues (Microsoft Office365 ProPlus and Microsoft Office365 Business Product Installation and Activation.- Handles all the quires/escalation cases as the frontline support engineer and give appropriate plan of action for resolution. SME with Installation and Activation of Microsoft product on cross environment. Click-to-Run and Deployment expertize.o Daily/Weekly Meetings to discuss issues with Team, to discuss the improvements plan regarding the Support Boundaries and area of expertise.o Ensures to perform best and meet the targeto Maintaining Bin status with most FCRo Resolving the concerns with Microsoft Office365 Product Installation for standalone devices, providing expertize in Network Installation for Microsoft Office365 Product.o Performing Test environment to isolate issues related with Activation of Microsoft Office365 on a workgroup, domain computers and on ADFS environmento Preparing Easy Plan of Action and Sharing with Team on TCG issues/concerns.o Taking initiative for configuring Microsoft Exchange profile on Outlook Client Applicationo Take challenges to work on escalation cases.o Helping colleagues in technical challengeso Provide technical triages/briefing to the team related with technical concerns with Installation and Activation of Microsoft Office365 Product

B.Sc, Computer Science

Activities and Societies: Statistics, L.D.M, Computer Graphics.

H.S.C, Science

Activities and Societies: Computer Science

Ssc, Science

Activities and Societies: Football, Chess, Puzzles, Allocations, Drawing, Paintings