Zubin Kapur Email & Phone Number

Washington, District Of Columbia, United States

Valor Wealth Partners is designed to build deep personal relationships with the individuals and families we serve. Listening to our clients makes us better prepared to meet their growing needs. With our steward-level service and unwavering commitment to our clients, we do everything we can to keep our clients engaged in the financial planning process and keep them focused on their goals.​We have done everything we can to fairly equate cost with value provided to your family. You are in control of the level of service you feel is best to meet your needs. We believe our unique structure removes more conflicts of interest from typical methods and allows for further transparency of costs.

Led a DC-based consumer research organization to higher profitability and efficiency• Maintained gross margins and profitability metrics through the Covid 19 pandemic by introducing operational improvements and better cost management. • Increased gross margins by 10% in 2021 as compared to prior years with a focus on technological and productivity improvements. Maintained a 6% year-on-year increase through 2023.• In 2021, delivered the lowest overhead expenses over the last 7 years with a 30% improvement over a 3-year rolling average. In 2022, we decreased overhead by 5% with a focus on combining responsibilities and streamlining the organization. • Revamped the board and leadership reporting process of P&Ls and KPIs, starting with a bottoms-up review of what was key to line managers and how those metrics were presented to decision makers.• Redesigned and merged the budgeting and financial forecasting processes to provide timely KPIs reporting to teams for faster and more informed decision making.

Washington D.C. Metro Area

• Accelerated productivity and increased revenue within the NYC market at the largest car sharing company in the U.S. by prioritizing tasks and redesigning operations processes across field teams. • Led financial and analytics redesign as part of a digital transformation project for a medium sized government agency. Provided recommendations on technology, analytics and ROI on implementing an omni-channel experience. • Created a financial and operational plan from the business case for a startup online grocery store in Japan that guided the teams towards their business processes.

Managed P&L and accelerated OIBDA and subscriber growth for the Mid-Atlantic Region• Designed and implemented a plan of organizational change, distribution strategy and metric-driven decision-making to turn around Cricket’s largest market. New customer acquisition increased 8% despite increasing competition. • Increased OIBDA 16% by reducing churn, focused on overhead costs and increased execution levels.• Managed a team of 250+ employees, 32 corporate retail stores, and 150+ exclusive partner locations.• Led the team through a merger and reorganization while meeting goals and ensuring placement of team in optimal roles.

Washington D.C. Metro Area

Led strategies to increase productivity, profitability and efficiency across distribution channels generating $900M in top line revenue. • Exceeded financial and operational targets through operational strategies to increase revenues and by focusing on long-term projections, sales forecasting and financial modelling.• Introduced an analytical approach to distribution growth and reformulated the dealer partner commission structure, resulting in 35% growth in distribution.• Delivered operational and financial KPIs to enable sales leaders to drive productivity across channels and increase profitability of markets. • Guided organizational restructuring to improve operational efficiencies for Cricket nationwide as part of a team of 4 leaders handpicked by the CEO.

Washington D.C. Metro Area

Launched Cricket Wireless in the area and managed the market to profitability.• Devised a market launch within the company’s 5th largest market. Hired, trained, and set the customer experience vision for over 150 employees. • Drove top-line revenue of $180MM by motivating the 150+ sales and marketing team and managing 13 corporate retail locations, 60+ exclusive partner locations and 200+ national retail points of distribution.• At 6 months post launch, exceeded subscriber/financial metrics; the market achieved positive OIBDA in 15 months. Led the company in highest productivity in 3rd party channel and overall box sales in company owned stores. Delivered the lowest subscriber churn market for the area with a focus on insightful selling.

Greater Denver Area

Formulated and delivered the enterprise-wide customer experience strategy. Introduced the company to the next level of customer analytics, development of KPIs and introduction of NPS. • Lead a team to that designed new retention products and go-to-market strategies to launch new promotions and initiatives, leveraging expertise in segmentation and customer experience.• Identified parameters of customer segmentation and behavioral analysis; developed a retention model based on customer trends, purchasing and payment patterns, and profitability. • Guided development of payment options capabilities for our sub-prime customer base by drawing on customer behavior and analytics knowledge. Achieved a 13% product penetration in 7 months.• Managed Customer Care analytics, budgeting and forecasting by providing metrics oversight focusing on delivering the right customer experience, cost per call and first contact resolution.

Han Noi, Vietnam

Worked in the pre-paid wireless market to drive customer behavior, loyalty & retention by testing a variety of offers and promotions.

Greater Chicago Area

Lead operational finance contacts with the senior team enabling decision making by focusing on profitability & productivity.

Worked in the Merchant Marines for 8 years on super tankers and cargo vessels visiting 40 plus countries and working with teams from 7 different countries.

Master'S In Engineering Management

Mba, Finance & International Business