Director - Sales, After-Sales And Marketing
Singapore
BUSINESS• Engaged with EVP and CEO to align business strategy for in-scope market• Developed strategies for identifying new business opportunities, accelerating sales from USD XXm to over USD XXm• Influenced cross-functional teams to define standards and implement GTM strategy, resulting in an X pipeline growth• Led the creation of a new distribution management strategy, accelerating market penetration by X% and market share by XX%• Developed and managed budgets, decreasing expenses by XX% through a management accountability planAFTER SALES• Restructured After-sales activities in the region improving YoY performance by XX%• Led the transformation through CRM implementation, increasing market reach by XX% in 2 years• Transformed the service network, achieving a 3X improvement in performance over the last 3 years• Conceptualized and implemented a Centre of Excellence, increasing parts stock by XX% and achieving a 4X improvement in warehouse stock rotation• Established a new Training Center for the APAC region, increasing service support by XX% and doubling customer satisfaction in 2 yearsCUSTOMER:• Built a high-performance culture focused on customer orientation, business acumen, empowerment, and accountability• Coached sales and after-sales teams on building customer intimacy, RFP response, pricing strategy, negotiations, and closing• Oversaw initiatives to train internal teams, service partners, and vendors to enhance customer service deliveryPEOPLE:• Led the organization through self-assessment, guiding the team to continuously improve key skills, resulting in increased accountability• Equipped and trained internal teams, service partners, and vendors to deliver the same level of excellent service to customersTHOUGHT:• Actively served as a brand ambassador in the industry with frequent presences at seminars, events, press releases, videos, and conferences as a speaker