At Otto Car, I dedicated myself as an Account Manager, focusing on boosting customer retention and satisfaction. My Bachelor's in Applied Psychology helped me really understand client needs, which allowed me to build strong relationships that kept our business growing.I was part of a team that managed a large portfolio, always ensuring we delivered top-quality service and operated efficiently. I paid close attention to detail, maintained confidentiality, trained new reps, and led collaborations across departments. These efforts made a big difference in improving client experiences and cutting down on overdue payments, reflecting my commitment to both the company and our clients.Before this, I worked in HR, focusing on talent acquisition and coordination. I organized training programs, managed employee discount initiatives, and ran engagement activities to boost satisfaction. I also handled hiring processes by sourcing, listing and scheduling interviews. I also handled onboarding and made sure new employees felt comfortable.With a strong interest and passion for people and well-being, which led me to pursue a degree in Applied Psychology, I’m eager to advance my career in HR and make a meaningful impact in the field.