- Conducted technical audits and collaborated closely with the development team to facilitate seamless product launches.- Optimized team efficiency by implementing streamlined processes, resulting in a 20% enhancement in recording, maintaining, and monitoring snag lists for project coordination.- Developed and disseminated daily reports to line managers, fostering transparent communication and achieving an increase in reporting efficiency.- Facilitated familiarization training for Small and Medium-sized Business (SMB) users, contributing to a 30% increase in user proficiency and system adoption.