Zuhal Polat Email & Phone Number

Oslo, Norway

Led consumers to take part in Norstat market research panels for companies. Achieved best results in the team consistently for the past months.Contacted prospects by phone, conducted surveys to collect data about different topics (political opinion, experience with Oslo transportation, personal use of electronic tools, time spent on social media...).Organised and arranged my own schedule, calculated how many days I will work (minimum of 2 days a week).

Norway

Barcelona, Catalonia, Spain

Moderated content on social media platforms with accuracy and output above the target, leading to being asked to help the quality department with the support of moderation. Monitored social media accounts and publications and took actions according to the guidelines provided by the company.Managed several platforms at once. Raised concerns and insight with the quality department, allowing them to minimize misalignment between them and the staff.Collaborated with international teams… Show more Moderated content on social media platforms with accuracy and output above the target, leading to being asked to help the quality department with the support of moderation. Monitored social media accounts and publications and took actions according to the guidelines provided by the company.Managed several platforms at once. Raised concerns and insight with the quality department, allowing them to minimize misalignment between them and the staff.Collaborated with international teams of moderators; explained and analysed content with them, taught and clarified “Standards of Community”, encouraged and facilitated teamwork. Attended meetings with the management team; shared opinion and clear vision. Show less

Barcelona, Catalonia, Spain

Addressed customersˈ calls regarding any topic. Handled emails about order related issues or questions (lost package, delivery, garment availability...). Contacted other stores to answer customerˈs enquiry.Managed and reported cases, reached out to back office when necessary and followed up with concerned department.Answered questions on the storeˈs social media account.Participated in the new hire training program, assisted the trainings, and provided knowledge and support for… Show more Addressed customersˈ calls regarding any topic. Handled emails about order related issues or questions (lost package, delivery, garment availability...). Contacted other stores to answer customerˈs enquiry.Managed and reported cases, reached out to back office when necessary and followed up with concerned department.Answered questions on the storeˈs social media account.Participated in the new hire training program, assisted the trainings, and provided knowledge and support for new employees. Show less

Lisbon, Portugal

Assisted and guided customers on how to operate the platform, how to connect to their accounts, how to share and use them on different devices in order to have the best streaming service experience.Diagnosed and solved technical and payment issues.Provided support via incoming calls and chat.Redirected specific issues to the responsible department.

Oslo, Norway