Zuilma Garcia Email & Phone Number

San Francisco Bay Area

As the Portfolio Associate, I maintain accurate client files and ensure consistent communication to support timely payments. My role involves managing essential loan servicing tasks such as generating billing statements, processing payoffs, and handling NSF notifications, delinquency notices, and UCC filings. I also assist with overseeing the Billing department’s inbox and phone line, using expertise in Downhome loan servicing software to streamline processes. Through these efforts, I contribute to organizational goals by helping minimize risk, maintain a high repayment rate, and support financial stability for our clients.

El Cerrito, California, United States

Led diverse initiatives in education, managing applicant tracking systems and marketing partnerships while orchestrating recruitment events. With a focus on student engagement, I facilitated seamless registration processes and provide tailored support to families. Through direct communication and strategic planning, I successfully connected with prospective students and parents, resulting in increased acceptance rates. Additionally, I curated impactful digital media content across various platforms to enhance the school's online presence.

Richmond, California, United States

Demonstrated expertise in nurturing and maintaining strong relationships with business accounts, employing consistent communication methods to enhance retention and ensure ongoing satisfaction. Adept at proactively initiating partnerships and collaborations with local businesses, utilizing strategic networking initiatives to drive mutual growth and success. Actively engaged as a brand ambassador at marketing events, facilitating networking opportunities to broaden the client base and foster sustainable business expansion.

Berkeley, Ca

With a keen eye for detail and a dedication to client success, I have honed my expertise in assessing eligibility and navigating intricate financial inquiries. My experience includes facilitating the submission of confidential documents with strict adherence to compliance requirements, ensuring efficiency and confidentiality at every step. I take pride in guiding clients through enrollment processes for social programs in Alameda and Contra Costa counties, providing personalized case management for multifaceted issues. Collaborating seamlessly across teams, I prioritize timely application processing and uphold strict adherence to deadlines. Additionally, I have played a pivotal role in supporting program directors in the implementation and execution of organizational goals, contributing to the overall success and impact of our initiatives.

El Cerrito, Ca

I meticulously managed the cataloging and distribution of approved grants, guaranteeing that each recipient received the appropriate amount. Additionally, I warmly welcomed and assisted visitors at our location and occasionally at our partner school, SummitK2. Moreover, I facilitated effective communication by translating all English newsletters, brochures, and petitions into Spanish.

Bachelor Of Arts - Ba, American Studies

Emphasis in Health Policy, Data, and Activism in the U.S. Minor: Interdisciplinary Human Rights

High School Diploma

Activities and Societies: National Honors Society, Member. Student Council, President.