Deploying solutions with Salesforce to drive revenue growth, reduce operational expenditure, and enable digital transformations for our clients.

Enabled Property & Facilities Management using Salesforce Service Cloud, Field Service Lightning (FSL), and Experience Cloud (Partner & Customer).

Enabled Coworking (Flexible Workplace) as a Service Line within Brokerage using Salesforce Pardot, Sales Cloud, and Experience Cloud (Partner & Customer).

Consultant on the following Salesforce projects:EMPIRE TODAY (11/18 – 09/19): • Product Owner and Project Manager for a Salesforce implementation (Sales & Partner Community Cloud) for Empire Today’s Commercial (B2B) Sales Organization.• Designed the following integrations using Dell Boomi Middleware: (1) Website for Leads and Opportunities, (2) Measure Mobile by RFMS.com (CPQ) for Quotes.• Replaced hand-written orders with electronic contracts using Salesforce and AdobeSign merge templates to increase operational efficiency and customer satisfaction.USG CORPORATION (01/18 – 11/18):• Product Owner for migration of Salesforce Classic to Lightning (Sales & Partner Community Cloud) with business process and systems re-engineering to increase end-user adoption and produce accurate sales pipeline.

Enabled a Salesforce Managed App for Fortune 100 clients such as Anthem, Bank of America, and Prudential to place and track real-time and/or batch orders for Print and Digital Communications from their own CRM platforms.

Consultant on the following CRM projects:• NAVISTAR (05/13 – 05/14): Implemented CRM and BI for Navistar’s Used Truck Organization to enable sales pipeline visibility and forecasting to meet aggressive sale targets.• HEALTH CARE SERVICE CORPORATION (01/13 – 04/13): Configured CRM with Web Services to retrieve and display Subscriber and Dependent insurance data to customer care agents.• HEALTH FITNESS CORPORATION (11/09 – 04/10, 08/10 – 12/12): Solution Architect for a deployment of CRM for Condition Management, Wellness, and Health Advocacy to consolidate service offerings from various systems into an enterprise platform.• UNITED AIRLINES (04/10 – 08/10): Configured Siebel CRM Pricer with Web Services for Travel Options by United (TOBU) to upsell opportunities using CPQ.• SHOPPERS DRUG MART (08/09 – 11/09): Developed high-volume fax integrations between Siebel CRM and MyFax.com for Specialty Pharmacy.• HUTTON COMMUNICATIONS (03/09 – 08/09): Solution Architect on an implementation of CRM Sales for Lead, Quote, and Order Management with interfaces to JD Edwards (JDE) and Oracle Transportation Management (OTM).• WALGREENS (11/08 – 03/09): Upgraded CRM Life Sciences from version 7.8 to 8.0 for a 200+ end-user Sales and Pharma deployment.

• Developed integrations between CRM and GE Finance (Empire’s primary lender) using Web Services to process private label credit applications, authorization & payment transactions, and batch settlements.• Customized CRM data model, business layer, and user interface for Sales, Service, Order Management, and Marketing to drive operational efficiencies and end-user system adoption.• Monitored high-volume transactions from 1000+ end-users with HP Business Availability Center to continuously troubleshoot and optimize system performance.