Zulema Guzman Email & Phone Number

Austin, Texas Area

-Operated as a independent delivery contractor through a smart phone application.-Received incoming orders to restaurants and stores to be placed and picked up.-Maintained close contact with customers through personal phone to provide an accurate delivery.-Drive to and from restaurants/stores to customers residence or any part of the Austin designated area in which the company operated.-Used company app. to check in and out of stores, verify all items that are specified in every order, get in contact with customers and use google maps to navigate and and provide the most efficient service.-In charge of using company credit card to pay for all transactions and keep track of all receipts.-Used skills such as multitasking, empathy and productivity to administer the best delivery service experience.

Austin, Texas Area

-Responsible for greeting all customers coming in and out of the store with friendly attitude acknowledge their presence and attend to their needs.-Taking orders in person, through the phone and incoming online at the busiest Wingstop in Austin by using appropriate protocol and attend every customers request.-Meet store goals by up-selling the restaurants products such as combos/family-packs, drinks,etc.-Advertise restaurants new products and promotions.-Handled cash, credit/debit, and gift card transactions.-Cleaned,sanitized and organized; tables,chairs, floors, restrooms and front counter. Duties also included fully supplying front of store to maintain readiness and productivity.-Accountable for keeping track and separating online orders paid or not paid ant the end of each to file and record totals for each night.-Provide excellent customer service by maintaining a positive attitude and productive demeanor.

Austin, Texas

-Supervise and monitoring incoming students at testing center -Filing and organizing confidential student paperwork -Data entry and the use of some Microsoft programs like word, excel and PowerPoint -Explaining procedures ,guidelines and processes to students -Directing students to proper resources to accommodate their needs. -Processing forms or applications for accuracy and completeness -Operating office equipment such as printers and copy machines -Other duties included taking paperwork to other offices in campus and working close with other coworkers to maintain an efficient environment . Accomplishments Provided great support to coworkers which increased efficiency Skills Used Attention to detail Customer service Office procedures Confidentiality Multi task Record maintenance

Austin, Texas Area

-Worked several important events such as weddings and as a Vip waitress for Formula 1 -Rearranging tables to the standards of the events by setting up glasses, plates and utensils -Removing dirty plates ,glassware and utensils -Making sure floors are clean and tables and chairs are organized properly -Refilling drinks and maintain above average customer satisfaction -Informing customers about menus or any question I could help with Accomplishments Selected to wok at very important job site as Vip server Complimented after every event for a job very well done Skills Used Addaptibility Cleaning Communication Attentiveness Customer service Friendliness Conflict resolution

Austin, Texas Area

-Receive payments by cash or credit cards during transactions. -Count money in cash drawers before and after shift to ensure that amounts are correct and there is enough change. -Greet customers entering gift shop. -Resolve customer complaints. -Stock shelves and mark prices on shelve items -Maintain a clean check out area as well as an organization of store -Keep a balance sheet of number of transactions -Open and close gift shop -Answering phone calls Skills Used Friendly customer service Operating cash register Attention to detail Knowledge of products Accurate with math and currency Great communication skills Multi tasking