Zulfa Fadhila Ardiani Email & Phone Number

Semarang, Central Java, Indonesia

- Lead, manage, & develop a team of 17 Content Moderators by conducting coaching to maximize their performance and quality- Monitor team performance, and generate regular reports to management - Conduct regular team coaching to Identify areas for improvement and make action plans accordingly.- Provide guidance and support to achieve team’s KPI- Conduct regular performance evaluations, provide constructive feedback, and implement action plans

Semarang, Central Java, Indonesia

- Liaise and coordinate with different internal departments or person in charge on resolving customer’s cases & complaints in a logical and professional manner- Responsible for providing individual coaching when needed to motivate and keep the team member's enthusiasm.- Responsible to maintain and monitor team performance to achieve the key performance target- Lead and manage the entire job description of the team members on daily basis- Report and analyze LOB performance in hourly, biweekly, and monthly basis

Semarang Dan Sekitarnya, Jawa Tengah, Indonesia

- Responsible to maintain and monitor to achieve the key performance target and managing team- Assist agent and giving advice regarding hotel, flight, ground transport, payment and experience cases- Reporting and analyzing hourly performance

Semarang, Jawa Tengah, Indonesia

- Outbound calls or Reverify to Airline to confirm refund regulations and ticket status- Submit refund via airlines B2B and or B2C and updated the refund status via client tools.

Semarang, Jawa Tengah, Indonesia

Respond to customer queries regarding hotel, payment and experience in a timely and accurate way, via inbound/outbound call, email or chat

Semarang, Jawa Tengah, Indonesia

Follow up any payment and user account related cases through message, outbound call and email.

Semarang, Jawa Tengah, Indonesia

Semarang, Jawa Tengah, Indonesia

Yogyakarta

- Material design- Making lesson plan- Teaching English for high school students

Yogyakarta

Yogyakarta

Teaching English for elementary students