It Maintenance And Technical Support
Samarinda, East Kalimantan, Indonesia
During my tenure at BPD Kaltim Kaltara, I embarked on a dynamic role as an IT Maintenance and Technical Support specialist. This position provided me with invaluable hands-on experience in managing and maintaining the technological infrastructure vital to the bank's operations. My responsibilities encompassed a wide array of tasks, from troubleshooting hardware and software issues to ensuring the seamless functioning of critical banking systems.One memorable project I was involved in was the migration of the NSICCS Chip ATM Card system. As part of the IT team, I played a pivotal role in preparing the bank's IT infrastructure for the transition to the new card technology. This involved conducting rigorous testing procedures to ensure compatibility and functionality, as well as providing technical support to bank staff throughout the migration process. Our efforts ensured a smooth and successful rollout of the new card system, enhancing the efficiency and security of the bank's ATM services.In addition to the ATM card migration, I also contributed to the testing and integration of the Loan Operational System. Collaborating closely with the development team, I conducted thorough testing of the system's functionalities, identified and resolved technical issues, and provided user support during the implementation phase. This experience not only sharpened my technical skills but also deepened my understanding of the intricacies of banking operations.Furthermore, I was part of the team tasked with integrating the bank's systems with those of other regional tax authorities managed by the government. This project involved complex host-to-host integration and required meticulous attention to detail to ensure seamless data exchange between systems. As an IT Maintenance and Technical Support specialist, I provided essential assistance in configuring and troubleshooting network connections, resolving compatibility issues, and ensuring data security compliance.