I have been working in the BPO industry for over 18 years, providing offshore and back-office solutions for USA and Canadian-based companies. In September 2023, I founded BPO Solutions, a company that specializes in data entry, customer support, and back-office operations, offering high-quality solutions at affordable prices.As the CEO of BPO Solutions, I lead a team of professionals with diverse backgrounds in finance, healthcare, e-commerce, and technology. We leverage our skills in operations management, CRM, and call centers to deliver tailored solutions that drive success for our clients. We also value long-term partnerships, quality standards, cost savings, data security, and scalability. Additionally, I empower my clients and employees with remote work, sales, and coaching skills that enhance their performance and satisfaction. My mission is to help businesses grow and thrive in the global market.
Bpo Solutions
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FounderBpo Solutions Sep 2023 - PresentLahore, Punjab, Pakistan
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Director Of OperationsH.H.H (Pvt) Limited. Jul 2021 - Sep 2023 -
Operations ManagerRenesis Tech (Pvt) Limited Jan 2020 - Jul 2021Lahore, Pakistan -
Sales OfficerKeeptruckin Nov 2019 - Jan 2020Lahore, Pakistan -
Sales ManagerDigital Devices Ltd. Feb 2019 - Oct 2019London, United Kingdom -
Operations SupervisorIps Usa Feb 2018 - Nov 2018Lahore, Pakistan -
Sales AssociateApparel Group Sep 2015 - Feb 2018Dubai, United Arab Emirates -
Executive Customer SupportIbex | Global Aug 2014 - Jan 2015Lahore, PakistaCapturing and evaluating how well agents adhere to internal policies and procedures and interact with customers on phone. Responsible for ensuring high-quality customer service and customer experiences.Conduct regular satisfaction audits, and improve day-to-day performance through monitoring activities. Implement effective monitoring tools and technologies to determine high impact performance gaps.Evaluates the overall performance of agents. Prepares and analyzes internal and external quality reports. Sets target goals for performance, quality, and efficiency. Works closely to communicate daily goals and instructions.Implements and reviews call center policies and procedures. Meet and exceed daily standards for calls answered, records entered, accuracy, customer, service, and quality. -
Client Services RepresentativeI2C Inc. Dec 2013 - Jul 2014Lahore, PakistanAdditional job descriptions are : To provide explanations to customers on the origin and nature of the problem.Responsibility to fix the issue of the customers regarding the problem.To assist the customer’s queries regarding their debit and credit cards for different banks in America.To use the telephone or e-mail and work out and sending answer to customer.To provide the services such as listening helpdesk voice mails, working out on them, and answering them immediately.To provide entire information related their debit and credit cards to the customers.To maintain the coordination and supervise the assignment of supplementary helpdesk resources.To categorize the problems and issues of the customers by determining them. -
Senior Customer Support ExecutiveTrg Marketing Solutions. Aug 2011 - Sep 2012Lahore, PakistanAdditional job descriptions are :To Establish and maintain a high level of customer satisfaction in all sales transactions.To consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.To identify opportunities to up-sell and cross-sell customers. To handle inquiries with regard to product, pricing order expediting, customer relations and complaints. Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies. -
Telesales RepresentativeOvex Technologies (Pvt.) Ltd Jul 2009 - Jun 2011
Zulfiqar Ali Skills
Zulfiqar Ali Education Details
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Art History, Criticism And Conservation
Frequently Asked Questions about Zulfiqar Ali
What company does Zulfiqar Ali work for?
Zulfiqar Ali works for Bpo Solutions
What is Zulfiqar Ali's role at the current company?
Zulfiqar Ali's current role is Founder @ BPO Solutions | Driving Business Growth.
What schools did Zulfiqar Ali attend?
Zulfiqar Ali attended University Of The Punjab, Lahore.
What skills is Zulfiqar Ali known for?
Zulfiqar Ali has skills like Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, Leadership, Training, Photoshop, Customer Service, Customer Support.
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Zulfiqar Ali
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Zulfiqar Ali
Karachi Division -
Zulfiqar Ali
Head Of Information Technology At Burhani Hospital Trust Karachi PakistanKarachi Division
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