Zulkifli Abdullah Email and Phone Number

-Provides ongoing operations, availability, and stability for RPA infrastructure including servers, network, and VM, in compliance with business directives and needs.-Provides technical support to remediate basic incidents or trouble tickets to support GO LIVE RPA processes. Completes the restoration of service within specified SLA parameters with the business.-Solves technical issues related to the RPA platform on VM environment. Troubleshoots basic network, application, and access issues on Level 1 and Level 2 basis. Determines the root cause of incidents. -Liaises with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents. Bridges between various teams and if needed involves vendor support. Takes ownership of any issue reported on the RPA platform.-Creates and maintains appropriate documentation of Playbook supported under RPA Support team to ensure up-to-date inventory and properly accounted.-Documents all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support.-Drives initiatives within the RPA team for better efficiency. Prepares technical tips and tricks of all important applications which help for team to troubleshoot the issue in a quicker way.-Conforms to Incident, Problem, and Change Management guidelines.

-Certified UiPath Certified RPA Associate (UiRPA) on August 2022.-Focused on designing and implementing end-to-end automation process solutions that meet user requirements using UiPath RPA Solution.-Evaluate user processes and make recommendations about their potential and suitability for automation and work effort estimation.-Process enhancement of workflows- (Process simplification).-Work closely to promote the RPA and provide demonstrations in favour of the RPA's Democratize goal. -Design and develop RPA process solutions in accordance with standard design principles and conventions and development best practices.-Provide training over the web or in-person to users and mentor teammates.-Monitoring and maintaining automation post-implementation and resolving any potential issues.-Maintain a current and thorough understanding of UiPath products and services.

-Certified Huawei BSS Operation & Maintenance Expert on July 2021-Developed a convergence billing system by using Huawei technology to support 5G.-Participate in the deployment of the system including user requirement scoping, process simplification, design, coding, testing and implementation.-Provide system tests and validation problems to provide normal program functioning.-Participated in design and planning exercises for software rollouts.

-Executed billing tasks and recorded information for TM customers (Streamyx, unifi and telephony).-Identified, researched and automated to resolve billing variances to maintain system accuracy and currency.-Support others in the daily use of data systems and ensure adherence to legal and company standards.-Assist with reports and data extraction when needed.-Troubleshoot data-related problems and authorize maintenance or modifications.-Enforcing policies for effective data management.-Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects.-Implemented policies and procedures that ensure timely and accurate billing of customers.-Ensure current billing practices comply with government rules & regulations.-Manage to investigate and resolution of billing discrepancies and errors.

-Work closely with development teams and product managers to create innovative Web-based system solutions.-Consulted with engineering team members to determine system loads and develop improvement plans.-Stay up to date with the latest programming languages and server applications.-Create attractive and dynamic front-end and backend software products and apps.-Develop entire architectures, including responsive design, user interaction, and user experience.-Use databases, APIs, version control systems, and third-party applications.-Offer suggestions for ongoing improvements and make changes to features as needed.-Plan for stability, scalability, performance optimization, and ongoing improvement.-Keep track of new development-related tools, frameworks, methods, and architectures.-Create APIs based on the architecture of the production application.-Ensure that applications are compatible with all operating systems, including Windows, macOS, and Linux.