As the Senior Director for NYC’s #1 brokerage firm, I cultivate relationships with leaders in Recruiting, Listings, Legal, IT, and Marketing to implement new products, services, and support. With a focus on providing an industry-leading education curriculum for new and experienced agents, I build new verticals for team engagement, recruiting, retention, performance management, and profitability for 16+ offices and and over 2,000 agents. I also provide one-on-one business development coaching to successfully increase growth in their business. Recognized for bridging the gap between departments and building stakeholder consensus, I analyze customer feedback to build insight-driven roadmaps and develop ongoing strategies that improve company offerings. + Created and implemented a high-touchpoint onboarding orientation, manual, and practices+ Transitioned 500+ trainings to virtual classes during COVID-19, achieving 80% attendance+ Built an on-demand, digital training curriculum through an LMS, delivering bi-weekly content+ Led staff and agent training and orientation rollout for two brokerage firms acquired by Corcoran+ Evaluated and optimized company documents and portals in partnership with Legal and General Counsel+ Collaborated with top Attorney and Legal Counsel to decrease legal violations within two years+ Increased adoption rate for initiatives, tools, and resources by 40%+ through product enhancements+ Cultivated relationships with external partners to increase market share and grow business

Serving as a part-time strategic advisor, I worked directly with the Founder and CEO to establish benchmarks and tools that optimize client partnerships and drive business opportunities. Liaising between leadership, clients, prospects, and field inquiries, I’m responsible for building a strong pipeline to cultivate and maintain client relationships. As a sales manager for new and existing contracts, I partner with DEI Facilitators to oversee and evaluate new business practices that shape long-term objectives. + Identified and implemented new revenue-generating services and pricing structures by conducting website analysis to capitalize on revenue streams+ Optimized the company’s industry footprint through marketing initiatives+ Helped generate three nationally recognized key accounts by identifying relevant and engaging content strategies+ Optimized client retention through the development of a high-impact email campaign

Leveraging advanced communication skills, I was responsible for managing 150+ building rentals in Manhattan, including the entire leasing process for 1K+ leases annually. By cultivating professional partnerships with leading NYC brokerage firms, I provided and maintained an updated list of availability to the brokerage community. + Recruited, trained, managed, and processed compensation for 35+ staff and agents + Collaborated with the Owner on pricing newly purchased properties and lease renewals+ Worked directly with clients and the brokerage community to negotiate and sign leases+ Managed digital and print marketing, including establishing a web presence through the website

As a client-centric Licensed Real Estate Salesperson for Citi Habitats, I built a trusted network of referral and return clients to close sales and rental deals in NYC and the surrounding boroughs. Through email marketing, the development of newsletters, online surveys, and campaigns, I maintained these valuable business relationships. + Partnered with international corporate executives to seamlessly relocate them to New York+ Educated clients on market trends and oversaw sales documentation, purchase agreements, and negotiations

Supporting the launch of a boutique realty firm in NYC, I advocated for clients as they navigated complex real estate processes. I was also responsible for recruiting and training new agents, providing hands-on coaching to top agents to ensure quality service. + Oversaw daily operations, including print and digital media advertising and client engagement+ Organized data, invoices, phone and email correspondence, and office inventory+ Procured real estate listings from various landlords and management companies