• Documented customer correspondence in CRM to track requests, problems and solutions.• Upheld quality control policies and procedures to increase customer satisfaction.• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.• Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.• Executed and developed methods to obtain post-production product feedback from customers.• Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.

Provides small group and/or individualized instruction to students with disabilities in accordance with the supervising teacher's lesson plans.Assists students with assistive technology devices- including communication devices- switches and orthopedic devices needed for sitting, walking, or standing. Assists with the planning and preparation of educational materials and activities and maintains individual student data binders and communication devices/books, classroom budget, records and environment. Collects instructional and behavioral data for all objectives being taught for each student.

• Interviewed, hired, and coordinate the training of new team members.• Assisted in escalated customer problems via phone, email, and live chat• Conducted regular call monitoring to ensure a superior client experience.• Coached, motivated & counseled staff on performance including administrating disciplinary action when necessary.• Communicated performance expectations and monitored performance plans.• Participated in project meetings, created new processes and procedures, and trained agents accordingly.

Front Desk management greeted clients and handled inbound phone calls.Managed electronic and physical correspondence.Data entry and workflow management.Researched and organized travel arrangements for staff and management.Assisted in the onboarding process of new hires.Managed PTO and Payroll.Set up and maintained company hire and marketing packages for distribution.

Provided clerical support to Human Resource staff including, reception, phones, appointment, and interview scheduling, researched inquiries, and various HR projects.Managed the verification process of information provided on various HR forms submitted by department managers prior to submission to the Service Center.Conducted employee and supervisor training including benefits, policies and procedures, provided training for harassment prevention, and discriminationHandled the onboarding process of full-time employees to ensure all onboarding activities have been completed by designated parties.Functioned as a point of contact for questions regarding firm benefits, retirement benefits, paid time off (PTO),Provided Guidance and training for students within the autism spectrum. By helping them to build interpersonal and vocational skills.Assisted Clients in the discovery process to ensure we explored all options and points of interest within their specific programs and making sure their needs were being met.Worked with both OPWDD and ETP clients and managed the corresponding paperwork both physically and remotely.Developed and updated individualized care plans based on a comprehensive assessment.Worked with students in surrounding school districts to expand their vocational skills with hands-on experience in retail, and corporate settings.

Implemented and maintained all visual directives and standards for interior merchandising, windows, as well as in- store special events in accordance with the worldwide guidelines for the stores.Manage sales goals, plan and execute daily/weekly workload to deliver on visual merchandising, department and store sales goals, guest engagement, including merchandising, transitions, events and promotionsSupport human resource team onboarding, continuous learning and help close knowledge and skill gaps through training, influencing and hands on experiences Launched and maintained all sales campaigns and activities on time and according to Gap Inc standards. Partner with regional/store managers, to effectively support current business trends with visual needs as they arise regionally

• Communicated with clients, employees, and other individuals via email, phone calls, and in-person meetings: disseminated information and addressing complaints.• Compiled, copied, sorted, and filed office activities and business transaction records.• Completed work schedules, managed calendars, and arranged appointments.• Made travel arrangements for senior staff.• Data entry and electronic record management.

• Answered inbound calls, chats and emails to facilitate customer service.• Fielded customer complaints and queries, fast-tracking for problem resolution.• Upheld quality control policies and procedures to increase customer satisfaction.• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.• Mentored new employees on procedures and policies to maximize team performance.

• Managed and responded to incoming requests from residents seeking assistance in areas of their medical care needs.• Held a caseload of 15 residents managing and setting up appointments for treatments and their care. • Assisted the clinical staff in preparing documents for procedures.• Provided health and treatment updates for family members.• Followed all HIPAA guidelines. • Data entry and medical record management • Communicated with clients, employees, and other individuals via email, phone calls, and in-person • Completed work schedules, managed calendars, and arranged appointments. • Made travel arrangements for senior staff