Zack Williamson Email & Phone Number

• Establish new and manage existing client accounts
• Provide full range technical services, including full-stack software engineering and agile project management
• Augment existing client technical teams to increase efficiency/complete special projects

Tampa, FL, US

• Managed internal applications dev team
• Drove product direction as technical PM for internal applications, including primary member management web application
• Led DevSecOps initiative across entire dev department
• Enhanced dev relationships across several departments, working with product owners, portfolio directors, and VPs/SVPs

Tampa, FL, US

• Spearheaded new internal documentation/release note processes, legacy code modernization, and coding standard adoption
• Built tools and features to help members and member advocates take full advantage of credit union digital services
• Mentored junior developers on architecture, coding standards, and best practices in an Agile/Scrum environment

• Streamlined legacy product SaaS license management
• Instituted company-first coding and source control standards, including Azure DevOps automated CI/CD processes

Tampa, FL, US

• Built 20+ tools to automate support/consulting tasks, slashing costs of over $1M/35,000 person-hours annually
• Streamlined dev process by implementing Azure DevOps CI/CD for all Service Operations tools, fully automating deployments
• Bridged technical knowledge gap between product development and support/consulting teams

Tampa, FL, US

• Expanded ConnectWise Automate test development from single SDT team to 3-prong development support group, consisting of tier 3 product support, SDT, and dev maintenance
• Spearheaded initiative to institute monthly product patching cycle, reducing product update cycle by up to two years
• Forged brand new partnerships between product development team and support, consulting, and sales engineering groups, reducing friction and bolstering inter-team communication

Tampa, FL, US

• Promoted to first developer lead of LabTech/ConnectWise Automate SDT team, only 10 months after hire
• Co-led LabTech Synergy SDK training, teaching 20+ developers from 15+ third-party organizations how to build integrations into LabTech/Automate

Tampa, FL, US

• Architected diagnostic service in LabTech/ConnectWise Automate remote agent, adding over 500 new trace logging data points

Redmond, Washington, US

• Engaged local Tampa Bay student developer community, organizing/hosting several events in partnership with Microsoft corporate office and St. Petersburg College to stimulate Xbox and Windows 8 app growth
• Influential in transforming program from marketing scheme to true developer evangelism/growth initiative

Midway, FL, US

• Revolutionized IT department, centralizing management of 125+ workstations and 15+ servers, eliminating need for full-time in-house IT staff
• Unilaterally restructured Cisco VPN and Windows server networks, interconnecting 5+ regional offices and 15+ construction job sites under single Active Directory domain

Palm Harbor, Florida, US

• Maintained 150+ web spiders used to populate global job database, powering sites like EmployFlorida.com

Brunswick, GA, US

• Reshaped IT department relationships with both domestic and global field offices, managing help desk operations for entire global workforce
• Consolidated global Exchange server infrastructure to single instance, reducing IT costs and downtime
• Automated form submission processes using SharePoint and InfoPath, cutting administrative costs and aiding in the generation of hundreds of thousands of dollars in medical program donations/grants
• Coordinated rollout of Windows Vista to all US-based systems

Brunswick, GA, US

• Initiated rollout of city government's first Active Directory domain and Group Policy objects
• Enhanced IT department effectiveness by designing new Crystal Reports based on historical Numara Track-It! data

• Honed graphic design skills in fast-paced environment using Adobe products, producing branding and visual assets for clients ranging from individuals to regional medical networks
• Mastered daily art department operations, encompassing design tasks, customer service, and print job execution/routing

• Hand-crafted cutting-edge PHP/MySQL-based CMS system to drastically increase listener website traffic
• Overhauled station image by building brand-new print/digital visual assets
• Ruled WXMK/WRJY's weekend airwaves as voice talent and board operator

Framingham, MA, US

• Broke store sales record for printer accessories/service plans during second month of employment
• Earned countless customer accolades, especially during Copy Center tenure

Atlanta, GA, US

• Wrangled data from multiple legacy systems, including AS/400 mainframe, creating consolidated reporting for cellulose-processing machine department

Brunswick, Georgia, US

• Jump-started IT career in enterprise-level network environment, dedicated to serving over 1500 users across two schools and assisting at several other locations
• Simplified computer reimaging process by architecting single menu-driven master boot disk for nearly a dozen different PC makes/models, saving countless technician hours

Bachelor Of Applied Science (Basc), Technology Development And Manangement (Software Development Concentration)

Associate Of Science (A.S.), Computer Networking (Network Administration Concentration)