Zury Jaramillo Email & Phone Number

United States

Cypress, California, United States

California, United States

As Director of Operations and Strategic Planning at AIM Properties, I led key initiatives in HR, process improvement, and vendor relations, collaborating with Paychex, PropertyMeld, and AppFolio. My strategic payroll audit resulted in a $16,000 annual cost saving. I effectively managed vendor negotiations, enhancing operational efficiency. Notably, I sourced and implemented a new group insurance policy, significantly improving employee benefits. Compliance efforts included updating the employee handbook and aligning team schedules with California labor laws. A pivotal achievement was introducing a maintenance request system with PropertyMeld, reducing office calls by 80% and boosting customer satisfaction from 2 to 4.5 stars. My role also involved managing critical escalations, effectively diffusing situations that could have led to financial losses and negative Yelp reviews. This period was marked by the rapid application of HR concepts and strategic problem-solving, underpinned by my organizational psychology background.

Orange County, California, United States

In my enriching tenure at SchoolsFirst Federal Credit Union, I thrived in a dynamic environment that honed my skills in customer service, team leadership, and operational efficiency. As a Lead Member Service Representative, I was deeply involved in fostering a culture of excellence, both in terms of member service and team development. My commitment to delivering outstanding service was recognized with the prestigious Dream Team Award in 2019, acknowledging my place in the top 10% of the branch for consistent, high-quality service throughout the year. I played a pivotal role in enhancing team dynamics, focusing on employee engagement using insights from the Gallup survey. This initiative not only improved our engagement scores but also created a more cohesive and motivated team. I was also instrumental in organizing and leading team-building meetings, which were well-received and marked by positive feedback, further reinforcing team solidarity and performance. My tenure at SchoolsFirst was a journey of personal and professional growth, marked by significant contributions to improving team performance, mentoring peers, and enhancing overall Member satisfaction.

Bachelor Of Arts - Ba, Industrial And Organizational Psychology, Senior

Activities and Societies: Psychology Club. Phi Theta Kappa Honors SocietyGraduated Cum Laude, a reflection of academic dedication.

Associate Of Arts - Aa, Psychology

Activities and Societies: Phi Theta Kappa Honors SocietyGraduated with Honors

Undeclared