Michał Bogusz Email & Phone Number

Warsaw, Masovia, Poland

- Help in solving more difficult incidents- Design tasks (Archiving of logs for the entire infrastructure, Preparation of new tools for hardware and software inventory)- Analyzing and solving problems in the implementation of services- Shopping queue management (computers, monitors)- Advanced Citrix NetScaler configuration (Domains, Redirecty, Modification of requests "on the fly", Configuration of HA services)- Implementing the company's main services for partner connections- Purchases and configuration of domains and certificates (including Let's Encrypt)- Help Desk support management- Coordinating team work in terms of operational tasks- Writing pocket query to JIRA Confluance (charts, tables dynamically generated from the database)

Warsaw, Masovia, Poland

- Handling internal and external incidents in JIRA- Working in a 24/7 shift system- Handling incidents within the first and second support lines and escalating tasks to specialists- Systems maintenance, i.e. Linux, Windows- Knowledge of monitoring systems: Nagios, Orion and Dotcom - Development of an incident handling tool - Script writing in Bash and Powershell - Implementation of applications on the test and production platform- Ease of generating test requests to analyze the problem- Writing advanced regular expressions- Basic tomcat configuration

Warsaw, Masovia, Poland

- Computer configuration for new employees (Windows)- Help with hardware and software failures for employees- Configuration and management of VoIP phones- Hardware and software management- Creating hardware and software audits based on Microsoft SQL Server- Writing scripts in PowerShell to facilitate work- Task automation

Warsaw, Masovia, Poland

- Help in organizing company events (200 - 500 peoples)- Team coordination, around 8-10 people- Quick problem solving