People Operations Manager
Shanghai City, China
Business review meetings – to organize regular business review meeting with clients, including monthly, quarterly and yearly review meetings. At the mean time to organize internal meetings with team managers, make sure issues are on tracked and settled.Performance management – make sure all Key Performance Indicators targets are achieved as well as financial targets set by the company.Daily operation management – to lead a strong, stable and efficient management team, ensure timely delivery of initiatives, is able to retain the management team for 2 years.Team spirit development – organize long term or short term activities to keep the team motivated and make sure client demands are well distributed to members within the team, e.g. March 15 period consumer day event, monthly motivation plan, “Moment of Truth” plan, etc.Business development – innovate new service base on customer demand, setup new team to offer regular communications in regard to product usage, maintenance, in order to improve user experience and to collect first hand information.Scheduling system setup – ensure smooth project migration from day time support to 24/7 supportReporting system setup – operation data maintenance, reporting flow setup, for the purpose of the accuracy of forecasting and analysisTraining & Quality Assurance – setup a comprehensive training and monitoring plan for team members, while providing a reliable service, at the same time is to help the individual to develop him/herself.