- Technical Support & Operations Consulting- Project Management- Team Leadership

Responsible for ensuring the integrity of automated billing and licensing for subscriptions to HERE’s location-based services platform. This includes the billing for those subscriptions purchased/registered for on HERE’s Developer Portal as well as via other sales channels.Responsibilities:- new billing process implementation for key accounts- customer support KPIs implementation and monitoring- monitoring, reporting & management of billing issues- revenue impact evaluation of billing issues- creating usage reports for accounting- customer support- project leadership

- Managing Technical & Customer Support- Implementing new Helpdesk System- Creating Customer Help Center

- Providing excellent customer support- Implementing new support helpdesk system- Setting up processes for technical support & training technical support specialists- Creating and managing credit collection process- Acting as an Account Manager (preparing quotes, contracts & invoices)- Creating Demo Videos- Creating customer support templates- Providing customer feedback & improvement suggestions to the Product Team

- Providing support to Field Sales, Distributors, Direct Customers and OEM personnel for information on price and availability, lead times, status of internal / external sale orders and or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer incidents in Siebel according to Case Management Guidelines and standard operating procedures. - Liasing with Supply management to coordinate shipments of material to meet our customer’s needs and requirements; Marketing Managers to coordinate and administrate support of product introduction and marketing programs; Repair and Returns to coordinate the return of material for repair and or restock; and Quality, to coordinate and administrate quality control measures, on material and services that are provided to customers - Creating invoices & credit notes for Professional Services, resolving any issues connected within- Internal Auditor

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