Driving focus on how agents and customers connect to create a truly unique and meaningful experience with every interaction. Regularly audit and evaluate B2C interactions, providing coaching content to partner sites for both behavioral and procedural growth. Measurable success shown through NPS and CSAT results growth on a global scale. Develop, maintain, and implement training content on both a company wide, and BPO partner level. Assisting with a variety of datasets, and speak analytics gathered

White glove service for Logitech's Custom Ultimate Ears earbuds and IEMs. Providing support through multiple contact channels, including live contact. Offering technical support for professional grade custom IEMs, working closely with the engineering and lab team to provide optimal services.

Freelance Graphic Design and Web Developer. Handling multiple accounts on varying timelines. Creating stationary, logos, web pages, apparel, social media promotional content for numerous events and clients. Consulting, designing, and implementing. Current clients include Adult Swim and Cartoon Network via Partner Program.

Triaging and maintaining the workflow of Quattro Offshore team for 18 national and global Security accounts. Ensuring SLA maintenance, and timely response to resellers. Direct B2B communications; facilitating coaching and trainings on an as needed basis. Consistent creation and maintenance of SOP and training content. This position requires the utilization of SAP, CIS, and constant focus on overall organization within the daily scope of work, ensuring multi million dollar mission critical content is distributed to applicable resellers.

Brand Ambassador Expert acting in a supervisory role for the Tier 1 technical support teams for Circle Security, Blue Microphones, Logitech Streamcam, and LitraGlow. Managing the various metrics for custom care and support teams representing various Logitech brands. Working closely with the Logitech direct team, this role requires the implementation of continuing team education and providing world class support for both consumers and team members. As the Brand Ambassador Expert, both communication and speed is important, acting as a liaison for communications between the technical and partner teams. Regular responsibilities include creating, implementing, and updating training materials, as well as daily management of 41+ agents.

Offering support and services in Logitech brand merchandise, ranging from market leading Astro Gaming headsets, to premium Blue microphone and recording products, as well as an award winning lineup of UE speakers. With a focus in problem resolution and customer loyalty, this position requires a level of dynamic communication and adaptability, and a constant growing knowledge of all that Logitech has to offer.

Working in a fast paced casual fine dining environment, offering premier service. Running point for numerous large event orders, and was also a part of onboarding training for new hires. Working at the Iberian Pig, Buckhead Location, offered me a window into a unique mix of guests. The lively and social environment taught me balance between building a comfortable rapport and maintaining a level of professionalism.

Oversaw departmental operations, while managing a team of 11-15 sales representatives. A trusted key holder of the location, regularly scheduled as store manager on duty, handling any customer concerns and overrides necessary. Regularly conducted individual and team trainings, was responsible for sales goals, and led a competitive sales strategy which gained the team recognition on a territory level for our high performance. Conducting onboarding, offboarding, and disciplinary actions.

Interior Designer for Technology. Managed one on one client relations while maintaining multiple projects at a given time. Represented premium brands in home automation, audio, video, and other formats of entertainment. Trusted key holder for Atlanta office.