Zvonko Francišković Email and Phone Number
Taking an proactive approach in every segment of the business, as well as management skills in wide range of different sales concepts and sizes (retail, business, mobile sales, dealers) with more than 15 years of experience in telecommunication, assure a wide range of knowledge base with and extensive focus on growth, revenue, P&L and people development. Business development, project management assure cross functional, high and in dept understanding of core business and ways to improve and grow. Driven by challenges, tight deadlines and performance based cultures. Hands on and team oriented.Areas of interest: Digitalizaton , Digital transformation , Call Center transformation , Revenue Assurance , Sales , Distribution , Collection , Scoring , Business Development , Telesales , Retention , Customer Care , Project Management , Process Management , Quality Assurance, Performance Management , Call Centar , Back Office
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Android DeveloperConsolia Mar 2022 - PresentBelgrade, Serbia
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Strategy ExpertAhold Delhaize Mar 2019 - Dec 2020Serbia -
External Consultant For Projects In The Area Of Digitization And Customer CareT-Mobile Polska Jan 2018 - Dec 2018Warsaw, Masovian District, Poland
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Manager Of Revenue Assurance & Advanced Customer SupportTelenor Srbija Nov 2016 - Aug 2017Serbia -
Menager Of Revenue Assurance & Advanced Customer Support & TelesalesTelenor Srbija Jun 2015 - Oct 2016Serbia
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Revenue Assurance And Advanced Customer Support ManagerTelenor Srbija Aug 2014 - May 2015SerbiaThe Revenue Assurance and Advanced Customer Support Manager is responsible for end to end ownership in the whole value chain of bad debt prevention and complaints handling through control, detection and change management. As well as for introduction of effective processes assuring quality in acquisition and customer life cycle management in both Serbia and Montenegro operations.
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Revenue Assurance ManagerTelenor D.O.O. Jul 2013 - Jul 2014SerbiaThe Revenue Assurance Manager is responsible for end to end ownership in the whole value chain of bad debt prevention through control, detection and change management. As well as for introduction of effective processes assuring quality in acquisition and customer life cycle management in both Serbia and Montenegro operations.
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Director Of Consumer Sales, Distribution And Customer CareTelenor Montenegro Jun 2012 - Jun 2013MontenegroManagign Direct (Retail, Xpress) and Indirect (Dealers and Strategic partners) sales channels as well as Csutomer Care with a goal of developing strategy, tactics, sales plans and profit targets.Identifying and reporting on business opportunities in target markets.Taking responsibility for profit and loss.Increasing market share in existing markets and maximise new business development opportunities.Achieving targets for revenue, profitability and sales growth. Provide direction to department.
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Director Of Consumer Sales And DistributionTelenor Montenegro Sep 2011 - Jun 2012MontenegroManagign Direct (Retail, Xpress) and Indirect (Dealers and Strategic partners) sales channels with a goal of developing strategy, tactics, sales plans and profit targets.Identifying and reporting on business opportunities in target markets.Taking responsibility for profit and loss.Increasing market share in existing markets and maximise new business development opportunities.Achieving targets for revenue, profitability and sales growth. Provide direction to department.
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Collection Assurance And Back Office ManagerTelenor D.O.O. Dec 2010 - Sep 2011Collection Quality and Back Office Manager is responsible for end to end ownership in the value chain of second line care - from bad debt prevention using control, detection and change management in collection process, to handling escalated customer service requests and complaints received directly, or as a result of escalation from other Company units. Manager is responsible for introduction of effective processes in second line customer service, assuring quality and customer satisfaction in the customer lifecycle management.
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Collection Process Quality ManagerTelenor D.O.O. Dec 2009 - Mar 2011The Collection Process Quality Manager is responsible for end to end ownership in the whole value chain of bad debt prevention through control, detection and change management. As well as for introduction of effective processes assuring quality in acquisition and customer lifecycle management.
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Project ManagerTelenor D.O.O. Jul 2009 - Dec 2009Core team member on 3 major projects impacting the overall business deliverables in sales department.
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Sales Distribution ConsultantPromonte Apr 2009 - Jul 2009Development and startup of an Direct Sales Channel - Xpress (mobile sales teams). Building and implementing from business case to first sale.Worked on: people development, business case, procurement, selection of staff, training, routing, goods management, portofolio, marcomm, incetives... -
Regional Sales ManagerTelenor D.O.O. Apr 2008 - Apr 2009oLeading 130 sales representatives dispersed in 10 Retail shops, 13 mobile teams, 11 Business Sales Consultants, 1 Data Solution Manager, 4 Area Sales Managers and 13 Independent Dealers outletsoDefined geographic territory is 26% of Republic of Serbia, namely Autonomous Province of Vojvodina.oResponsible for leadership and development of the Direct Sales channel(s) within a defined geographic region within Telenor. Accountable for strategy, business and marketing plan creation, definition and execution. The key outputs are to meet/exceed sales, revenue & retention targets, to deliver in an operational efficient and productive way, and to drive customer focus by offering a differentiated brand and customer experience by managing budgetsoProject management and execution
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National Xpress Sales Channel ManagerTelenor D.O.O. Apr 2007 - Apr 2008oLeading and responsible for 80 sales representatives dedicated in 40 mobile teams and 6 supervisors, located nation wide (100% of Republic of Serbia). Every team has a dedicated car and IT equipment needed for sales and customare care activitiesoResponsible for xpress sales performance and operational costoExpanding with postpaid and handset salesoChannel profitabilityoSales budgeting and activity planningoCoordinate supervisorsoEvent planing and coverageoOverall responsibility for sales site bookingoTraining xpress staffoReporting on sales figures and opex performance
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Shop ManagerTelenor D.O.O. Oct 2002 - Apr 2007oLeading 4 employeesoFulfill business booksoDaily evidencing of contributions and reimbursementsoPlanning and ordering technical equipments and resources for shopoDaily preparing and sending reports to Financial departmentoImprovement of procedures in shopoFollow up and improvement of selling results in shopoStimulating all sales representatives in shop for bringing new post and pre paid customers, providing all kind of information’s about prices and services, how to resolve customer needs and provide precise information’s about prices and services, fast and in professional wayoResolving customers complaints
Zvonko Francišković Skills
Zvonko Francišković Education Details
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Educons - Fabus - Service Business Faculty10 -
Educons - Fabus - Service Business Faculty10
Frequently Asked Questions about Zvonko Francišković
What company does Zvonko Francišković work for?
Zvonko Francišković works for Consolia
What is Zvonko Francišković's role at the current company?
Zvonko Francišković's current role is Android Developer.
What schools did Zvonko Francišković attend?
Zvonko Francišković attended Educons - Fabus - Service Business Faculty, Educons - Fabus - Service Business Faculty.
What skills is Zvonko Francišković known for?
Zvonko Francišković has skills like Strategy, Cross Functional Team Leadership, Mobile Devices, Team Leadership, Management, Strategic Partnerships, Customer Experience, Business Strategy, Leadership, Sales Operations, Sales Management, Start Ups.
Who are Zvonko Francišković's colleagues?
Zvonko Francišković's colleagues are Uros Biberdzic, Ivana D., Nikola Gajić, Lazar Kovacevic, Vuk Pavlovic, Milica Pražić, Biljana Cvetkovic.
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