Zack Washington Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

-Worked with other data entry specialists to input contact and payment information for between one hundred fifty and two thousand (seasonally dependent) transactions daily. Typically accountable for roughly a third of entries-Created a minor randomization algorithm to facilitate tests for direct mailing inserts to roughly ten thousand regular donors-Prepared a monthly spreadsheet that assigned solicit codes to roughly ten thousand donors based on how recently they have donated to the Food Bank, how frequently they donate, and the monetary value of their donations. These solicit codes were used to query reports and track response rates for solicitation attempts through the mail-Ran several queries on a bi-weekly schedule to produce between fifty and four hundred thank you letters to donors that would then utilize Microsoft Word's mail merge functionality to fine-tune text-Created technical documentation and procedures for six regularly occurring tasks in the data entry process to be used by other data entry specialists-Created the framework for a ticketing system utilizing Trello automation and integrations between Gmail, Trello, and Slack-Received roughly one to five daily phone calls (depending on the season) from donors to fulfill requests related to the data that was stewarded by my team-Created, managed, and debugged five macros that are frequently used to prepare Excel spreadsheets for import into Raiser's Edge-Used print production machinery at least once weekly to prepare donor letters for mailing-Used Trello and Excel spreadsheets to track the status of regular tasks such as the completion of donation batches and the status of donor letters awaiting a signature from the Food Bank's President-Created a skills inventory using a Google Sheet to track the skills known by team members to assist in determining cross-training goals-Trained new team members on data entry procedures and often provided low level technical support to the team

Los Angeles, California, United States

-Worked a flexible but demanding job to care for elders that do not have full cognitive faculty. Allowed for stability to complete schooling at Santa Monica-Job frequently required communication with a health care team of a psychiatrist, therapist, case manager, primary physician, and specialists for the care recipient-Management of many of the bureaucratic components of care recipient's life such as health insurance information, primary care provider information, apartment rental information, etc.

Greater Los Angeles Area

-Coordinated the process of completing between one and twelve tech support, graphic art, or print production work orders simultaneously through work orders and direct and indirect instruction of client requests-Managed three to five other coworkers on a team to facilitate the completion of the aforementioned work orders through delegating responsibilities to them-Instructed customers on the proper usage of self-service photo copiers and computer stations and simplified the process of utilizing them accordingly-Trained myself on the completion of Certified Mail Receiving Agency forms and frequently communicated our own records with the post office to track monthly renter payments-Self-taught basic Photoshop usage to create business cards and postcards to ease workflow for production team in times of particularly high volume and better meet deadlines-Created and organized records for 600 customers, vendor information, over 1,000 work orders, and product information into an Access database-Converted the above-mentioned Access database into an SQL database in preparation to automate workflow process

Greater Los Angeles Area

-Maintained the aesthetic upkeep of the store by frequently cleaning the counters and floors. Organized the workplace by filing important vendor bills and client invoices-Interfaced with customers while working the cash register. Generally became well-liked by most regular customers and was looked to, to handle specific difficult customer interactions-Documented client requests in the form of invoices/work orders that assisted in instructing the production staff on the completion of assignments -Constructed client invoices that facilitated customer correspondence and job completion

Greater Los Angeles Area

-Cooperated with coworkers to quickly stock store shelves with merchandise at night-Determined which merchandise was “overstock” (excessive quantities of a product) and performed “pack up” procedures on it, such as neatly stacking it onto pallets and recording quantities-Guided new coworkers on the quick stocking of aisles they were unfamiliar, uncomfortable, or unwilling to work on with a consistent work ethic that lead to me receiving a “Homer Award” (a commendation) for my performance-Directed customers through navigation of the store during the closing hours, and was often commended for courtesy and customer service

Greater Los Angeles Area

-Assisted tech support staff with software installation and hardware difficulties faced by the employees throughout the building-Carried out the initial driver discovery and installation of an adapter that allowed for the usage of three monitors at a workstation. Was verbally commended for doing so-Aided in stacking documents onto pallets quickly. Was praised for my efficiency in completing the task quickly-Demonstrated knowledge of computer components (learned that same day) by removing hard drives from two dozen decommissioned laptops -Operated the machine that folded and enveloped the city water bills in the print shop after also learning how to use the cutting machine and photo copier

Bachelor Of Science - Bs, Computer Science

Associate'S Degree, Computer Science, 3.65

Activities and Societies: Programming Club, STEM Research Initiative-Learned to develop small applications (including web applications).

Associate Of Arts - Aa, Public Policy, 3.65

Associate Of Arts - Aa, Liberal Arts - Social And Behavioral Studies, 3.65

-Learned effective interpersonal communication in courses about teaching ways to account for differing communication styles -Took public.

Full Stack Web Development Certification, Computer Software Engineering

Associate'S Degree, Computer Programming, 3.65

Activities and Societies: Programmer's Club, STEM Research Initiative-Learned the basics of front-end and back-end components of Full.

High School Diploma, High School/Secondary Diplomas And Certificates, 3.67

Activities and Societies: Model United Nations, Track Team, Anime Club, Early Academic Outreach Program-Dedicated several hours.