Performed upgrades on existing systems with the latest operating • system releases and applications.• Navigated multiple web sites and portals to research parts identification and diagnostics.• Followed wiring diagrams to inspect electrical connections, wiring and relays.Repaired and maintained a variety of equipment, including computers, printers, scanners and otherperipherals.• Verified product performance in line with defined criteria.• Preserved equipment by… Show more Performed upgrades on existing systems with the latest operating • system releases and applications.• Navigated multiple web sites and portals to research parts identification and diagnostics.• Followed wiring diagrams to inspect electrical connections, wiring and relays.Repaired and maintained a variety of equipment, including computers, printers, scanners and otherperipherals.• Verified product performance in line with defined criteria.• Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.• Billed customers for repair work to collect payment.• Resolved network connectivity issues using diagnostic tools such as ping, tracert and ipconfig commands.• Cleaned and stripped structural surfaces and materials to prepare for bonding.• Communicated with customers and sales representatives to determine service and scheduling needs.• Provided technical support for end users via telephone or remote access tools.• Employed variety of handheld and power tools for troubleshooting equipment and systems.• Maintained inventory records of all installed hardware and software components.• Maintained repair logs to document preventive and corrective maintenance.Informed customers of additional products and services to enhance experience and meet monthly salesgoals. Show less

• Provide technical support for Cisco applications, including troubleshooting and resolving issues• Ensure the availability, performance, and reliability of Cisco application services• Install, configure, and deploy Cisco applications and related systems• Monitor the performance and health of Cisco applications using various tools• Diagnose and fix application-related problems, working with Cisco’s support resources if needed• Collaborate with other IT teams to resolve… Show more • Provide technical support for Cisco applications, including troubleshooting and resolving issues• Ensure the availability, performance, and reliability of Cisco application services• Install, configure, and deploy Cisco applications and related systems• Monitor the performance and health of Cisco applications using various tools• Diagnose and fix application-related problems, working with Cisco’s support resources if needed• Collaborate with other IT teams to resolve complex issues affecting application performance• Plan and execute application upgrades, patches, and maintenance activities• Ensure that updates are applied in a controlled and efficient manner with minimal disruption• Maintain detailed documentation of application configurations, procedures, and troubleshooting steps• Create and update knowledge base articles and support documentation• Provide support to end-users and stakeholders, including resolving technical issues and answering queries• Train users and IT staff on the use of Cisco applications and best practices• Implement and maintain security measures to protect Cisco applications and data• Ensure compliance with organizational and regulatory standards• Communicate effectively with stakeholders about application status, issues, and updates• Work closely with network engineers, system administrators, and other IT professionals• Participate in root cause analysis and problem management activities to prevent recurring issues• Develop and implement solutions to improve application stability and performance Show less

• Install and configure Dell hardware, including desktops, laptops, servers, and peripherals• Set up and connect equipment to existing networks and systems• Diagnose hardware and software issues on Dell devices• Perform repairs and replace defective components such as motherboards, hard drives, and LCD screens• Conduct preventive maintenance to avoid future issues• Provide high-quality technical support and service to customers on-site• Address customer concerns and… Show more • Install and configure Dell hardware, including desktops, laptops, servers, and peripherals• Set up and connect equipment to existing networks and systems• Diagnose hardware and software issues on Dell devices• Perform repairs and replace defective components such as motherboards, hard drives, and LCD screens• Conduct preventive maintenance to avoid future issues• Provide high-quality technical support and service to customers on-site• Address customer concerns and ensure their IT equipment is functioning properly• Maintain accurate records of service activities, including repairs, replacements, and installations• Document issues and solutions to contribute to a knowledge base for future reference• Upgrade hardware components and install system updates to improve performance and capabilities• Optimize configurations to enhance system efficiency and reliability• Test repaired or newly installed equipment to ensure it meets performance and quality standards• Validate that all system functionalities are working correctly before leaving the site• Adhere to safety and regulatory guidelines while performing on-site work• Follow Dell’s procedures and standards for service delivery and customer interaction• Manage and track inventory of spare parts and equipment required for repairs and installations• Ensure that all tools and materials are properly stocked and accounted for• Provide basic training to customers on the operation and maintenance of their Dell equipment Show less

Provide inspired leadership company-wide.Make high-level decisions about policy and strategy.Report to the board of directors and keep them informed.Develop and implement operational policies and a strategic plan.Act as the primary spokesperson for the company.Develop the company’s culture and overall company vision.Help with recruiting new staff members when necessary.Create an environment that promotes great performance and positive morale.Oversee the company’s… Show more Provide inspired leadership company-wide.Make high-level decisions about policy and strategy.Report to the board of directors and keep them informed.Develop and implement operational policies and a strategic plan.Act as the primary spokesperson for the company.Develop the company’s culture and overall company vision.Help with recruiting new staff members when necessary.Create an environment that promotes great performance and positive morale.Oversee the company’s fiscal activity, including budgeting, reporting, and auditing.Work with senior stakeholders, chief financial officer, chief information officer, and other executives.Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the executive board to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Build alliances and partnerships with other organizations.Oversee the day-to-day operation of the company.Work closely with the human resource department to ensure great hiring. Show less

Monitored network capacity and performance, as well as diagnosed andresolved complex network problems.Monitored networks and network devices to ensure swift problemresolution.Checked rigorous application of information security policies, principles andpractices for continuous delivery of network services.Analyzed and produced recommendations on continuous networkimprovements.Configured, managed and evaluated multi-protocol network elements toensure effective… Show more Monitored network capacity and performance, as well as diagnosed andresolved complex network problems.Monitored networks and network devices to ensure swift problemresolution.Checked rigorous application of information security policies, principles andpractices for continuous delivery of network services.Analyzed and produced recommendations on continuous networkimprovements.Configured, managed and evaluated multi-protocol network elements toensure effective end-to-end communicationsCollaborated on network development, implementation, and maintenanceof routers, switches, firewalls and LAN and WAN optimization.Conducted security assessments and made recommendations for disasterrecovery, remote access, network appliances, servers and directoryservices security.Diagnosed network problems involving combination of hardware, software,power and communications issues.Provided complete end-to-end engineering and installation of route-basedIP network solutions.Identified and immediately resolved issues with network devices, includingfirewalls.Planned implementation of network enhancements and upgrades.Planned and designed projects and analyzed existing network systems andprocedures to foster efficiency and effectiveness.Worked closely with network support team for operational support, tasksand projects.Provided network support and performed troubleshooting to resolve variousWAN/LAN connectivity issues.Advised network users regarding hardware requirements, configurationsand limitations.Diagnosed and executed resolution for all network and server issues.Resolved and documented customer reported network issues via phoneand e-mail.Completed efficient and effective troubleshooting of complex multi-vendornetwork service provider issues.Provided on-call support for network engineering duties.Planned, implemented and maintained wireless network strategy andoperation.Maintained company servers, computers, printers, cables. Show less

Answered calls and emails at help desk to assist customers with basicsupport, bug fixes and configuration issues.Used remote diagnostic tools to identify sources of certain customer issues.Delivered exceptionally high level of professionalism and support to eachcustomer, upholding company's commitment to service.Explained complex technology-related issues in understandable terms tocustomers.Set up hardware and software in optimal configurations to meet… Show more Answered calls and emails at help desk to assist customers with basicsupport, bug fixes and configuration issues.Used remote diagnostic tools to identify sources of certain customer issues.Delivered exceptionally high level of professionalism and support to eachcustomer, upholding company's commitment to service.Explained complex technology-related issues in understandable terms tocustomers.Set up hardware and software in optimal configurations to meet networkperformance requirements.Investigated and corrected problems with printers, copiers and otherperipheral devices.Answered and trigger requests for assistance in order to provide top-notchsupport.Established, repaired and optimized networks by installing wiring, cablingand devices.Managed system-wide operating system and software deployments, aswell as any related upgrade problems.Implemented company policies, technical procedures and standards forpreserving integrity and security of data, reports and access.Monitored network performance and provided network performancestatistical reports for both real-time and historical measurements.Advocated for aggressive testing and problem analysis for server, desktopand IT infrastructure work.Helped streamline repair processes and update procedures for supportaction consistency.Responded to support requests from end users and patiently walkedindividuals through basic troubleshooting tasks.Removed malware, ransomware and other threats from laptops anddesktop systems.Configured hardware, devices and software to set up work stations foremployees.Leveraged Active Directory to reset user passwords, create or delete user. Show less