Marcel Zwiers is a Founder and Partner | 31volts at 31volts. They possess expertise in design thinking, service design, concept development, user centered design, user experience and 20 more skills. Colleagues describe them as "Marcel is one of the exceptional people that have both an eye for detail and are able to master the bigger picture. he brings projects to a higher level due to his ability for creative & design thinking and strong visual communication. He levels and inspires people easily from top down as well as bottom up. Links & connects ideas and people as fast as he runs. In the Netherlands Marcel, and Marc of 31Volts, can call themselves the first professionals to see and fulfill the need for service design. He still contributes to creating the profession and the education, and I’m proud to have been the first 31Volts service designer colleague. Marcel, due to your professionality, understanding of human nature, empathy and humour you’re a real pleasure to work with!"