Karol Zwiruk work email
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Karol Zwiruk personal email
Karol Zwiruk is a Head of Business Advisory w Arena Advisory at Arena Advisory. They possess expertise in banking, credit cards, payments, retail banking, credit and 3 more skills. Colleagues describe them as "Karol is a leading specialist on credit cards in Poland and the most innovative manager in this field on the Polish market. He merged his hobby with his profession, which brings excellent results." and "This man is the best in everything concerning credit cards (I mean every kind of payment cards). His work is very successful. If Karol wants to do something, he just do it. My experience in co-operating with him is long (almost 3 years, two companies), he always makes job more interesting and easier."
Arena Advisory
View- Website:
- arenaadvisory.com
- Employees:
- 49
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Head Of Business AdvisoryArena Advisory Apr 2017 - PresentWarszawa, Woj. Mazowieckie, Polska
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Head Of Customer Service In Video ChannelsRaiffeisen Polbank Jul 2014 - Mar 2017- launching video channels for customer contacts (Call Center, TeleSales, branches)- identifying customer needs in terms of service processes, ongoing customer service in new service channels (dedicated team of video consultants)- devising customer service processes in new channels (automated customer service processes)- achieving sales targets through video channels- attracting new clients, activating and productising the Bank’s existing clients - supervising organisational and technical aspects of the new customer service channels operation - coordinating cooperaiton with Bank’s units and conducting internal consultations in creating functional and business specifications and requirements within the scope of implementing and developing processes, services and systems for the direct channel (R-Online, Mobile Bank, Video Advisor) -
Premium Banking Internet Strategy DirectorRaiffeisen Polbank Jan 2013 - Jul 2014- achieving sales targets through virtual distribution channels for Premium Customers- devising image-related campaigns to support sales measures for Premium Customers- developing processes and analytical tools for e-sales for Premium Customers- identifying, selecting, negotiating, concluding contracts and maintaining ongoing relationships with online brokers (common financial products, building sales strategy)- ensuing a consistent customer expirence across all contact channels between the customer and the Bank- devising processes, procedures, shape and parameters of products sold on-line
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Internet Sales DirectorRaiffeisen Polbank Feb 2011 - Dec 2012- achieving sales targets through virtual distribution channels- devising image-related campaigns to support sales measures- developing processes and analytical tools for e-sales- identifying, selecting, negotiating, concluding contracts and maintaining ongoing relationships with online brokers (common financial products, building sales strategy)- ensuing a consistent customer expirence across all contact channels between the customer and the Bank- devising processes, procedures, shape and parameters of products sold on-line
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Head Of Internet SalesBank Bgż Jan 2009 - Jan 2011- developing the sales of banking and bancassurance / services through the online distribution channel:o developing web applications supporting purchasing decisionso developing software for online collaboration with Web-based brokers o designing, coordinating and implementing comprehensive sales processes and new banking products / services in the online channelo collaborating with Web-based brokers (portals, Google)- managing the website: developing guidelines, implementing the Bank’s new website, developing the website’s sales functionality, drafting reports on sales efficiency- supervising BGZ’s presence in social networks (Facebook, YouTube)- developing “e-BGZ” online banking systems and offer -
Manager Of Partners And External Sales Networks Co-Operation TeamBank Zachodni Wbk Jan 2007 - Dec 2008- devising development strategy for online sales of the Bank’s products o collaborating with online brokers (negotiations, relationships, contracts)o constructing and developing processes as well as analytical and reporting tools - maintaining relationships with BZWBK’s key partners in preparing and selling credit card and loan-based financial products in the following channels:o Internet, financial brokers, co-brand brokers - devising business plans and implementing co-brand partnerships:o marketing, customer service, loyalty programmes, processes, settlements- preparing a development strategy for BZWBK credit cardso portfolio profitability, sales, implementing new products and solutions -
Partners And External Sales Networks Co-Operation ManagerBank Zachodni Wbk S.A. Jun 2005 - Dec 2006Responsible for devising and implementing the co-branded card products and credit card strategy for the BZWBK, and for implementing new products and features.
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E-Banking SpecialistBank Bph Aug 2002 - Jun 2005- creating and developing “Sezam” online banking system- creating mobile access channels in the "Sezam" online banking system- creating and developing the "Sales Support" module in the CRM project -
Electronic Banking SpecialistWestlb Polska S.A Apr 2000 - Jul 2002- creating online-banking functionalities for corporate clients- developing Electronic Banking products and ensuring system operation continuity- developing the Bank’s website and WAP service
Karol Zwiruk Skills
Karol Zwiruk Education Details
Frequently Asked Questions about Karol Zwiruk
What company does Karol Zwiruk work for?
Karol Zwiruk works for Arena Advisory
What is Karol Zwiruk's role at the current company?
Karol Zwiruk's current role is Head of Business Advisory w Arena Advisory.
What is Karol Zwiruk's email address?
Karol Zwiruk's email address is ka****@****iruk.pl
What schools did Karol Zwiruk attend?
Karol Zwiruk attended Warsaw School Of Economics.
What skills is Karol Zwiruk known for?
Karol Zwiruk has skills like Banking, Credit Cards, Payments, Retail Banking, Credit, Credit Risk, Commercial Banking, Financial Risk.
Who are Karol Zwiruk's colleagues?
Karol Zwiruk's colleagues are Klaudia O., Michał Jaros, Katarzyna Wójcicka, Karolina Ratajczak, Michał Cieślik, Maksym Wozniuk, Bartosz Mroczkowski.
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