Zya Durango Email & Phone Number

New York City Metropolitan Area

• developing and managing strong customer connections through outstanding and consistent customer experiences
• maximizing retail coffee and beverage sales
• problem solving and giving world class hospitality
• high attention to detail
• strong communication skills, both written and verbal
• excellent time management and multitasking skills with an ability to manage a team of 5-10 people

New York City Metropolitan Area

• Provided support as needed to back of house and meal plan preparations.
• Responds and manages quality control for outgoing online and meal plan orders.
• Delivers quality, efficient service, and creates happy customers.

New York City Metropolitan Area

-Recommended personalized beverages based on a solid understanding of customer needs and preferences.- Assisted with training of assigned staff in the proper use of specialized tools, materials, and equipment. As well as educated staff by sharing coffee knowledge and expertise. -Actively listened to the customers and built strong customer connections.

Florida, United States

• Supervised and motivates team members by recognizing and rewarding individual achievements.
• Handled guest returns and complaints ensuring they had an elevated shopping experience.
• Maintained Stock and Inventory
• Encouraged creativity and delegated tasks appropriately
• managed a team of 10-15 people