I’m proud to lead the "People, Process, Technology" transformation at Carro, focusing on operational excellence and scaling through digital transformation.Key Focus Areas & Achievements🔸Unit Economics: Owned overall P&L for Carro’s Marketplace and achieved full-year profitability within two years, driving sustainable growth across business segments, with revenues exceeding S$1B. Turnaround Carro’s largest market and drove initiatives to optimize conversion funnels, improve unit economics, achieving 3x revenue growth and profitability within two years.🔸 End-to-End Digital Transformation: Led Carro’s transition from spreadsheet-based operations to an integrated, systemized framework, enabling efficient, structured workflows. Improved ERP utilization from 25% to 100% across six markets within two years.🔸Data-Driven Decision-Making and Automation: Established a comprehensive data framework that strengthens alignment, enables informed decisions, and improves performance monitoring. Implemented real-time, automated performance tracking, supporting continuous improvement and accountability.🔸AI-Driven Productivity Gains: Led company-wide AI adoption, including CarroGPT, enhancing productivity in quality assurance and customer service, yielding significant cost savings. Launched QA bot that screens customer communications in Carro and improved conversion through SLA and SOP governance, while extracting customer insights which otherwise not possible through manual processes. Also launch GenAI work for flow document processing, cutting down manual work processing time from 30 mins to under 5 mins, saving thousands of man hours a month.🔸Led N.E. Asian market expansion: Launched Japan operations; Hong Kong business doubled in 3 months after post merger integration.

Product head supporting Regional Wallets (Paytm, TNGD) with billion population.- Built, from 0 to 1, payment platform enabling online, offline, financial services businesses- Led and direct product strategy planning with management, translate business goals to product plan and roadmap, used by over 500m users - Led key organization initiatives and projects in key markets, including launching new products for both merchants and, users and become market leader- Guided and facilitated organization and process building of product teams company wide- Management/CXO advisor consultant role overseeing company-wide strategy, troubleshooting and implementation guidance, including key appointment holder hiring, performance management- Principal inventor of AI related patent for financial services (Patent filed and accepted, pending grant in late 2020)Awards:2018 Superma CEO Award - International Product and Tech team2020 Superma nominee - International Empowerment ProjectMilestones:2016-2018 1. Responsible for payment platform and guiding/mentoring local teams to design and build scalable systems that can support and scale 5 figure TPS. 2. Platform oversaw multiple times growth in active users, merchants and transactions growth, becoming leader in local markets. 3. Improved payment success rate and merchant services products to be the best in market, more than double share of checkout to market majority2019-20211. Provide overall product strategy, and market insights internally, ensuring win-win alignment of partners2. Guide local partner teams on key initiatives and new products, such as IoT3. Oversees and drive internal and external partners on key projects implementations and design4. Special projects consultation and guidance to local teams

Drive merchant solutions innovation in APAC, looking after merchant integrations and checkout experience.- Rolled out PayPal newest payment platform and user experience in APAC- Led APAC initiative on self-served PayPal consumer messaging on merchant site and retargeting effortsAdded responsibility to be represent PayPal product in JV/Key Project/M&A discussions in APAC- Responsible for product solution and planning for strategic cooperation and JV partners in APAC- Designed and rollout E2E PayPal solution for Alibaba B2B. This is the first marketplace partnership that we have launched since the separation with eBay- Responsible for product design and requirements of new PayPal product for next-gen e-commerce, which is later released as PayPal for Marketplace- Represent product org and present to over 800 merchants in China about PayPal merchant solution Awarded Spot Award by PayPal for my work achievements in November 2015

Stream Media's focus is to help businesses bring their products and service onto mobile fast and easily. Given the high technical barrier and short product lifecycle today, the company helps their customers develop and deploy solutions quickly onto various mobile platforms, including Android, iOS, Windows Phone 7 and BlackBerry.Stream Media's main competency is in mobile payments. Their flagship product, MoVend (www.MoVend.com), is a turnkey solution to help our customers navigate through the payment maze globally. Other than providing a one-stop, fully tested and functional API that can bill users globally via methods like operator bill, prepaid, credit cards and PayPal, it has a full suite of license, product and users management tools available to help customers make the right business decisions without the technical overheads. Stream Media also works closely with telecom operators, OEMs and distributors to bridge content providers through MoVend, in order for customers to receive the latest and best content running on their devices.The company is now focused in creating Applorer, a game social network for Android device, to help gamers find the best games they like to play and find other users that they can play with.Stream Media's clientele include SingTel, M1, Sony Ericsson, Dell, HTC, Samsung and MediaCorp. We closed Series A funding in 2011 from investors including SingTel, Stream Global and NRF.

In my Uni days, I worked as a SIFE Singapore Program Manager, liaising with local universities (NUS, NTU, SMU) and polytechnics to devise programs and ways that SIFE program can be better operated and sustained in each of the IHLs.

Bioconnect Systems is pioneering minimally invasive surgical techniques which form precisely controlled connections throughout the body. The company's proprietary technology enables each connection to be optimized based on the needs of specific clinical application and individual patient. The initial product, Optiflow AV addresses the need for improved vascular access in about 2 million end stage renal disease (ESRD) patients worldwide. My job scope included:+ Scientific research/data collection+ Build test models and verify product design + Design and manufacture test prototypes + Competitive research and analysis for company's product+ Web design for company's website+ Logistics and data entry