Zachary Miller Email & Phone Number

Tomball, Tx, Us

Tampa, Florida, United States

•Critical member of the project team and earned Rockstar of the Quarter recognition. •Completed 1200+ tickets with an 85% average billable time generating higher than average returns.•Configured and installed 100+ SonicWall Firewalls, Unifi switches and Unifi access points to create seamless secure enterprise networks with multiple VLANs within the allotted project hours generating more revenue.•Migrated 20+ servers with roles such as Primary/Secondary domain controller, DHCP, DNS, Print Management, iSCSI Line of Business App hosting and MS SQL to Windows Server 2022 within the allotted project hours generating excess revenue.•Provides technical support and acted as an escalation resource for 100+ clients and 2500+ endpoints.

St Petersburg, Florida, United States

•Acted as the primary network architect to lay the networking foundation that supports smart home devices. •Conducted comprehensive in-home consultations to design customized Smart Home solutions.•Created a profitable company with the assistance of the CEO and COO within 3 months of opening through targeted marketing strategies.•Facilitated customer onboarding by providing comprehensive education on trending smart home solutions.•Translated technical knowledge and product expertise into tailored sales strategies increasing revenue.•Demonstrated expertise in activating, integrating, and upgrading AI assistants, interior/exterior cameras, door/window sensors, mag locks, motion detectors, thermostats, and touchscreen panels.

Fairhaven, Massachusetts, United States

•Configured 50+ Cisco, Netgear, and Unifi switches creating seamless enterprise networks with multiple VLANs resulting in increased productivity for affected clients.•Configured 50+ Sophos XG firewalls to enhance cyber security for small and medium-sized businesses resulting in increased security for affected clients.•Contributed to hiring by reviewing resumes and interviewing technicians.•Created, deployed, and migrated 20+ clients Active Directory, LoB Apps and MS SQL to Windows Server 2016 keeping clients updated and protected.•Deployed 10+ 3CX VoIP phone systems for medium-sized businesses saving clients time and money.•Managed ransomware-resistant disaster recovery for 90+ clients with Acronis backup software giving clients peace of mind. •Provided technical support for 90+ clients and 6000 users.•Supported VMWare 6.5/6.7and 7.0 in cluster environment to meet business standards.

Foxborough (Foxboro), Massachusetts, United States

•Contributed to 3CX VoIP system deployment and DNS management.•Imaged 100+ computers using CloneZilla and PXE Boot saving resource time and increasing profits.•Managed StorageCraft for disaster recovery and ransomware mitigation.•Participated in technician recruitment and assessment.•Provided technical support for over 100 clients and 3000 users.

Plymouth, Massachusetts, United States

•Developed an e-mail application using Python to solve business ticketing issues at no extra cost.•Configured 100+ Cisco firewalls, routers and switches for Danvers and Lynn Massachusetts school systems within budget.•Implemented Cisco Call Manager and Unity to supply VoIP capabilities to Hannon-Murphy Insurance and their three locations increasing client profits and productivity.•Managed 10+ Microsoft and VMWare virtual server implementations and migrations negating some physical server costs.•Managed technical services for 50+ clients.

Hyannis, Massachusetts, United States

•Developed Linux-based tools with the Savant proprietary OS saving the team valuable development time.•Provided tier 1 and tier 2 technical support for Savant smart home systems integrators.

Newport News, Virginia, United States

• Handled customer service calls and resolved billing errors.• Applied military prevention techniques to help prevent a client's suicide.

Elizabeth City, North Carolina, United States

• Served as a communications specialist, directed hazardous material disposal, and maintained shipboard activities.• Acted as a team member in over 200 law enforcement, ice rescue, and SAR missions for Station Duluth.• Performed aircraft maintenance on H-65 helicopters for Air Station Traverse City.• Procured supplies and managed accounts for USCG BSU Portsmouth.

Bachelor Of Science - Bs, Industrial And Organizational Psychology

Graphic Design

Activities and Societies: Anime Club

Computer Science

Activities and Societies: Track and Field