Zêca S Damiano Email and Phone Number

Responsible for assisting passengers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, red carpet rooms, and others.ResponsibilitiesCommunicate with passengersGenerate passenger reservations and boarding passesResolve disservice situations (e.g., determine alternate flight options for delayed, cancelled or missed flights, change/rebook a reservations)Read passenger identification documents, checked baggage labels or tags, and flight status informationOperate a computer to enter and retrieve dataLift baggage and boxes/packages weighing up to 70lbs.Open/close aircraft door before flight departure and upon flight arrivalWalk continuously when providing customer serviceOperate the passenger loading jet-way bridgeRead the weight of baggage from a scale and asses the baggage fee if requiredPerform simple calculationsEnsure compliance with United and Federal Aviation Administration (FAA) regulations and policiesOther duties assigned

Offer superior hospitality, excellent Customer Service, extensive ticketing and Troubleshooting paragraph OUR Customers More valuable in all areas covered as For the Global Services. provide improved Extraordinary services in a positive, enthusiastic, Cortés and friendly to all customers and guests.As Responsibilities include comprehensive functions Domestic and International Ticketing, boarding Issue pass Seats marking, upgrades, day and future of ticketing data, administering as the guest needs during and off-Time Operations (IROPS), including Itineraries forwarding travel, providing operational support CAN que Include Meetings clients and helping with FLIGHTS connection and boarding, promoting prograns and renewals MileagePlus, thorough knowledge of all as Political club and Pool hall and access, proactively checking Disaster Service Customer and weaknesses, and help guest OS in ALL areas as services Elite eccess.Global Services are above and beyond to surprise and delight customers, Namely Where to Find Answers and offer a solution for the guest in qualqueu moment of a caring way and Custom, used as opportunities to sell and market the All Products and Services types of membership remain Current Policies and Procedures, products, Services, Resources and marketing Promotions, Training complete required through of All Media, Help Keep hum Clean work environment and professional and strive to achieve and Support department Goals and objectives.

Large knowledge in documentation ( visas and passports),trainings , passenger profiling, American and Canadian immigration, experience in research systems and security procedures, cargo, dangerous goods , international regulations, customer service.