Ángel C. Email & Phone Number

Murray , Ut, Us

Managing the day-to-day practice operations of the Intermountain Medical Center Kidney Services Clinic. Collaborating with physicians, APPs, and kidney care navigators, while overseeing multiple frontline caregivers. As a new practice manager, I onboarded seven providers in just five months. In addition, I received the 2023 Medical Group Central Market Award for Meaningful Check-ins and Employee Engagement. Furthermore, I was able to provide leadership and collaborate with the department to achieve the Ease of Obtaining Care KPI in 2024, making us one of the few clinics in the Central Market to do so. Participated in a Telemundo partnership interview to raise awareness of kidney health and the Kidney Risk Score among the Spanish-speaking community. -Reduce accepted clinic referrals by 82% within 4 months after assessing referral workflow and staffing. -Increase patient satisfaction scores by 10% in 2024 by developing new scheduling process and responding to patient concerns. -Coordinate with senior leadership to help launch new nephrology practices in various medical group markets and regions, by providing frontline support staff, coordinating call coverage, and providing managerial support. Assisted in launching nephrology practices in Ogden, ST. George, & Provo. -Increased copay collection by 30% after modifying front desk scripting and motivating the team through competition. -Increase patient access by onboarding new providers, modifying provider templates, and optimizing the use of our APPs. This decreased days to third next available appointment down to 15 days.-Collaborate with the leadership on developing a WRVU model to improve physician productivity. -Piloting the following service line initiatives: Kidney Disease Education (KDE), Kidney Rick Score (KRS), and the post hospital follow up care. -Improve communication with the dialysis team by standardizing the answering service process and provider schedules.

Provo, Ut, Us

Managed the day-to-day practice operations of 3 dental clinics. Collaborated with dentists and dental hygienists, while overseeing multiple frontline caregivers. As practice manager, I coordinated the implementation & transition of new EMR software and led the dental department through a its first successful Joint Commission audit in years. -Generated 26% cost savings with vendors to maintain and improve our clinics inventory levels, supply budget, and compliance-Decreased the no-show rate by 15%, a direct result of development and implementation of new scheduling and front desk processes-Developed clinical staff competency validation checklist to drive accuracy and reduce coding errors across the department -Introduced cross-training initiatives for clinical staff and front desk receptionists, efficiently utilizing staff and combating high turnover-Coordinated the preparation of staff, including training of activities involved in Joint Commission surveys and audits-Assisted in securing grants to increase access to healthcare for low income and underinsured patients

Rexburg, Idaho, Us

-Improved HS 375 and HS 425 student exam scores by 17.5%, a direct result of tutoring sessions-Created detailed rubrics for weekly homework assignments and grading process that ensured consistency-Designed a statistical report to better understand and analyze the progress of students using excel

Rexburg, Idaho, Us

Sports First Aid Department-Developed a statistical report to measure performance, monitor inventory, and assess clinical outcomes-Led the development of a new department mission and vision that provided organizational purpose-Coordinated care of the clinic and maintained patient flow by communicating patient arrivals or delays-Facilitated training on new EMR software to enable staff to efficiently manage patient records and uphold HIPAA

Master'S Degree, Health Services Administration (Mhsa)

Bachelor Of Science - Bs, Healthcare Administration