- Customer delivery in accordance with the agreements and SLAs- Process, customer and product development- Escalations from business unit- Ensure operational efficiency, quality and service- Financial and performance accountability

- Process documentation and billing of national clientele- Prepared AR reports for management- Team management (4)- Monitor and analyze non-payments- Called customers on their outstanding balances and negotiated payment plans. Managed queries from Customers

Managed the AR & Collections activities under the BPO agreement between Equitant/IBM and Microsoft.- Led the credit and collection activities while monitoring compliance to credit policies and procedures. Developed and implemented collection strategies that ensured achievement of monthly targets. Prepared AR reports for management- Took escalation from the collections team. Called customers on their outstanding balances and negotiated payment plans. Managed queries from Customers, Collections team, other departments in Microsoft- Worked with Microsoft on the integration of new businesses and ensured that policies and processes were developed and followed- Team Management (6 to 10). Managed and developed of a team of Credit Executives and Cash applicators, Performance reviews, On the job training, Coaching, Recruitment