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Émie Dufour Email & Phone Number

Team Manager - Advisor Service Centre at Fidelity Canada
Location: Montreal, Quebec, Canada 10 work roles 1 school
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Current company
Fidelity Canada
Role
Team Manager - Advisor Service Centre
Location
Montreal, Quebec, Canada
Company size
539 employees

Who is Émie Dufour? Overview

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Quick answer

Émie Dufour is listed as Team Manager - Advisor Service Centre at Fidelity Canada, a with 539 employees, based in Montreal, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Émie Dufour.

Émie Dufour previously worked as Team Manager - Advisor Service Centre, Bilingual at Fidelity Canada and Specialized Team Leader (Help Desk, Info-Partners & Written Communications) at Quebec Blue Cross. Émie Dufour holds Bachelor'S Degree, Biology, General from Concordia University.

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Email format at Fidelity Canada

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Fidelity Canada

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Profile bio

About Émie Dufour

Bilingual Customer Service and Sales leader with 10 years of experience in call centers and hospitality. Committed to delivering results and consistent success through attention to detail, relationship building, and a relentless commitment to continuous improvement.

Listed skills include Leadership, Career Management, Project Management, Analytical Skills, and 8 others.

Current workplace

Émie Dufour's current company

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Fidelity Canada
Fidelity Canada
Team Manager - Advisor Service Centre
ontario, canada
Website
fidelity.ca
Employees
539
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Company profile
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10 roles

Émie Dufour work experience

A career timeline built from the work history available for this profile.

Team Manager - Advisor Service Centre, Bilingual

Current
Fidelity Canada

Montreal, Quebec, Canada

Mar 2024 - Present

Specialized Team Leader (Help Desk, Info-Partners & Written Communications)

Quebec Blue Cross

Montreal, Quebec, Canada

Feb 2024 - Mar 2024

Team Leader Help Desk & Info-Partners

Quebec Blue Cross

Montreal, Quebec, Canada

• Recruitment, management and development of 8 salaried Help Desk Advisors and 5 Partner Relations agents• Quality control: management of customer service procedures and escalations• Process improvement and communications: exploiting data analysis (JIRA) and qualitative focus group data

Oct 2022 - Feb 2024

Team Leader - Sales And Customer Service

Quebec Blue Cross

Montreal, Quebec, Canada

• Recruitment, management and development of 15 Customer Experience Agents• Travel sales development workshops• Management of an outbound sales campaign

Nov 2021 - Sep 2022

Help Desk Advisor

Quebec Blue Cross

Montreal, Quebec, Canada

• Development and support of Customer Experience Agents• Data analysis and reporting• Process improvement

Aug 2021 - Nov 2021

Client Experience Agent

Quebec Blue Cross

Montreal, Quebec, Canada

Front-line customer service in travel insurance sales

Dec 2020 - Jul 2021

Hospitality Manager

Hôtel Bonaparte

Montreal, Quebec, Canada

Management of reception employees, schedulingTraining of new employees, training in safety proceduresGroup contracts, corporate sales

Aug 2019 - Dec 2020

Concierge-Receptionist

Le Saint-Sulpice Hôtel Montréal

Montreal, Quebec, Canada

Facilitating the stay of hotel guestsFulfilling guest requests, even the most original onesCreating unique itineraries tailored to the interests and need of guests

Dec 2016 - Aug 2019

Team Manager Of Customer Service

Scandinave Spa Vieux-Montréal

Montreal, Quebec, Canada

Training of new members of the teamSchedulingTook lead in the following projects:- Spa fidelity program- Follow ups for all insurance receipt requests- Lost & Found system

Jan 2014 - Sep 2017
Team & coworkers

Colleagues at Fidelity Canada

Other employees you can reach at fidelity.ca. View company contacts for 539 employees →

AP Alexandra Perino Alexandra Perino Colleague at Fidelity CanadaBurlington, Ontario, Canada View → ES Eric Sze Eric Sze Colleague at Fidelity CanadaToronto, Ontario, Canada View → SR Saajan Rajpurohit Saajan Rajpurohit Colleague at Fidelity CanadaNorth York, Ontario, Canada View → LP Luca Pietropaolo, Cfa Luca Pietropaolo, Cfa Colleague at Fidelity CanadaCanada View → EA Elina Agekian Elina Agekian Colleague at Fidelity CanadaGreater Montreal Metropolitan Area, Canada View → AE Alissandra Elia Alissandra Elia Colleague at Fidelity CanadaToronto, Ontario, Canada View → PS Pallavi Sharma Pallavi Sharma Colleague at Fidelity CanadaCanada View → JM Jacqueline Morrow Jacqueline Morrow Colleague at Fidelity CanadaToronto, Ontario, Canada View → ZI Zallim Ibrahim Zallim Ibrahim Colleague at Fidelity CanadaMississauga, Ontario, Canada View → AM Alana Mangold Page, Cpa, Ca Alana Mangold Page, Cpa, Ca Colleague at Fidelity CanadaToronto, Ontario, Canada View →
1 education record

Émie Dufour education

FAQ

Frequently asked questions about Émie Dufour

Quick answers generated from the profile data available on this page.

What company does Émie Dufour work for?

Émie Dufour works for Fidelity Canada.

What is Émie Dufour's role at Fidelity Canada?

Émie Dufour is listed as Team Manager - Advisor Service Centre at Fidelity Canada.

Where is Émie Dufour based?

Émie Dufour is based in Montreal, Quebec, Canada while working with Fidelity Canada.

What companies has Émie Dufour worked for?

Émie Dufour has worked for Fidelity Canada, Quebec Blue Cross, Hôtel Bonaparte, Le Saint-Sulpice Hôtel Montréal, and Scandinave Spa Vieux-Montréal.

Who are Émie Dufour's colleagues at Fidelity Canada?

Émie Dufour's colleagues at Fidelity Canada include Alexandra Perino, Eric Sze, Saajan Rajpurohit, Luca Pietropaolo, Cfa, and Elina Agekian.

How can I contact Émie Dufour?

You can use AeroLeads to view verified contact signals for Émie Dufour at Fidelity Canada, including work email, phone, and LinkedIn data when available.

What schools did Émie Dufour attend?

Émie Dufour holds Bachelor'S Degree, Biology, General from Concordia University.

What skills is Émie Dufour known for?

Émie Dufour is listed with skills including Leadership, Career Management, Project Management, Analytical Skills, Call Center Administration, Problem Solving, Communication, and English.

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