Éva-Sofia Hebert Email & Phone Number

Port Orchard, Wa, Us

Seattle, Washington, United States

I advise on issues related to employee performance and development, and serve as the subject matter expert and singular point of contact for the department on E3, Cornerstone, and performance management and development. I administer the E3 program in Cornerstone on the backend and develop improvements as needed to address specific SPD requirements. I continually evaluate training and support needs, developing, implementing, and administering training and training programs (both e-learning and in-person) to increase effectiveness and engagement, in addition to creating, managing, and updating web content. Using Articulate, Powtoons, Wellsaid, and other software, I develop training and video content to support staff in learning the concepts and applying the learning. I have also been assisting in the form design and training related to the probationary and trial service performance programs. A significant duty I perform is developing and implementing a comprehensive communication strategy in relation to all performance management and development work.Duties also included other areas such as reporting, one-on-one coaching with employees and managers, and working with inter-departmental teams.

Seattle, Washington, United States

This role was focused on managing the Talent and Development team in the department and designing and/or advocating new programs and processes as needed due to research, data, and employee experience. I also served as the departmental expert on E3 performance in Cornerstone, and performance management and development in general. Other programs under my direction included: an external mentorship program sending IT employees to Microsoft, succession planning development, leadership training and roadshows, soft skills training, contracts with Gartner and Pluralsight for employee training, the Talent and Development SharePoint site, a weekly learning hour, and onboarding support. Depending on training needs, I researched, designed, and developed instructor-led training and e-learning. I consulted with stakeholders and internal clients to determine unique divisional needs and challenges, management skill gaps, and employee concerns, gathered data, analyzed audiences, created learning experiences, and selected delivery methods that met the determined objectives and goals. I also championed performance management as a platform strategy to advance equity in the department.

Seattle, Washington

Advised on issues related to employee performance and development, and served as the subject matter expert for the department on E3, Cornerstone, and performance management. Rolled out the performance management and development program – including E3 performance – to all civilians in the department as well as piloted the program with select group of sworn employees. Looking at skills gaps and departmental needs, I created and conducted supervisor and management training in order to support them in developing their skills and providing a more positive and engaging environment for their employees. I also built and maintained supportive documents and other resources, including a comprehensive SharePoint site. Duties also included reporting, one-on-one coaching with employees and managers, and working with inter-departmental teams, among other duties.

Seattle, Wa

As a strategic advisor, my role is to finalize the design of the citywide E3 implementation process and program, as well as to develop and execute a training and change management strategy to bring all departments on line with the new process. As I’m bringing the new program to each department, I consult with stakeholders and internal clients to determine unique department needs and challenges, gather data, analyze audiences, create learning experiences, and select delivery methods that meet the determined objectives and goals. I also champion E3 Performance Management as a City initiative, providing presentations and briefings to City department executive leadership teams preparing for implementation.In addition to change and project management responsibilities, I facilitate existing courses to build foundational communication and coaching skills to participants in the E3 program and create collateral materials to support classroom training, such as, but not limited to, facilitator guides, participant workbooks, handouts, presentations, and e-learning modules.

Seattle, Washington

Managing and supporting the initial stages of building and testing the Performance Cloud of Cornerstone to provide vital decision points and suggestions to the City’s HR Leadership. I performed UAT for major Cornerstone releases, and disseminated information on any important changes and issues to administrators throughout the City. Duties also include providing training, technical, and operational support to users while reviewing data and system specifications to troubleshoot issues and test solutions. In addition to building custom pages for City programs in the Cornerstone platform (HTML coding), I also managed TMS system designs and implementations, system upgrades, and business process redesigns.

Seattle, Washington, United States

Bellevue, Wa

I provide support to the Operational Training Department and serve as the Back-up Administrator of our Learning Management System. Much of my time is spent consulting with internal and external clients in order to inform on options in our Cornerstone LMS and provide a product to suit their needs. This includes designing and provided custom reporting in the LMS in order to satisfy a wide range of customer information requests from around the company, in addition to building evaluations and assessments for the Training Department. I was recently given a license for Storyline 2 and utilize a number of other software programs such as the Microsoft suite, SAP, Remedy, and ServiceNow.

Bellevue, Wa

At the beginning of my role in Human Resources at Puget Sound Energy I was identified as the best candidate to act as the Back-up Administrator of our Learning Management System (LMS) provided by Cornerstone; a responsibility that followed me when I was promoted to Training Coordinator in the Operational Training Department. Other duties included managing course preparation and day-of maintenance for training classes and instructor needs, interfacing with outside vendors, and providing support in order to successfully roll out Health and Welfare initiatives and programs at Puget Sound Energy. Additionally, I handled general administrative duties such as invoice and expense preparation and submittal, composing letters, managing room requests, and providing exemplary service in person, via email, and by phone.

Seattle, Wa

Worked closely with clients, patients and staff, maintaining strict confidentiality and appropriately handling any issues and concerns effectively and with tact. Created a training manual of duties for future Patient Services Specialists in the Catheterization and Electrophysiology lab. Developed a comprehensive patient database to streamline communication with outside providers, which identified underlying problems to minimize lost profits and correct patient billing procedures.

Seattle, Wa

Promoted from Wrangler, to Lead Coordinator, to Management through the first year. As a Store Manager, coached and trained both new hires and employees promoted to higher positions, in addition to supervising store needs and staff duties. Managed client concerns in an effort to raise retention rates and profits while coordinating staff schedules in order to keep both the employees and clients safe.

Bachelor’S Degree, Near Eastern Cultures And Civilizations With Minor In Islamic Studies, Also Studied Arabic, 3.78 Gpa

Member of the Dean's List 2005-2007 and a Cum Laude graduate.

Certificate Of E-Learning Design And Development, E-Learning, Continuing Education Certificate

The certificate program delves in to e-learning, instructional designs, and the tools and procedures utilized for e-learning environments..

Critical Language Scholarship, Arabic, A

I was selected post-graduation from the University of Washington to participate in an intensive Arabic language program in Morocco.

Emergency Medical Technician Certification, Emergency Medical Technician, 3.9/A

EMT Certification Course