Install operating systems and software on desktop computers according to user requests.Handle storage hardware and ensure storage models comply with approved hardware.Deploy desktop computers at requested locations while complying with industrial security procedures.Troubleshoot hardware and software related issues.Handle ticket requests on ServiceNow while maintaining proper SLA requirements.Provide customer service support to users requesting IT related services and support.Manage user and asset objects in Active Directory.Provide support by performing remote support while utilizing Microsoft Configuration Manager.Perform data backup with Microsoft OneDrive.Troubleshoot network related issues to ensure escalation tickets gets proper information.

Install operating systems and software on laptops according to user requests.Handle storage hardware and ensure storage models comply with approved hardware.Deploy desktop computers at requested locations while complying with industrial security procedures.Troubleshoot hardware and software related issues.Handle ticket requests on ServiceNow while maintaining proper SLA requirements.Provide customer service support to users requesting IT related services and support.Manage user and asset objects in Active Directory.Provide support by performing remote support while utilizing Microsoft Configuration Manager.Perform data backup with Microsoft OneDrive.Troubleshoot network related issues to ensure escalation tickets gets proper information.Perform data transfers for users with PC refresh requests.Prepare and modify laptops according to cyber recommendations.Provide technical support to new hires and temp employees on start dates.Receive bulk orders of computer laptops.Create warranty tickets for non-functioning computers and laptops.Coordinate e-waste shipments according to environmental concerns.

Maintain and review all inventory, including follow-up on all shortages and maintain minimal inventory for cost reductions.Conducted weekly cycle counts of inventory based upon computer monitored suggested re-order listings.Organized and maintained warehouse and inventory areas of efficient material storage and handling.Maintained labeling system on each stock item.Processed orders using various shipping companies depending on items handled.Operated indoor forklifts and other necessary equipment to properly handle materials being received, issued, stocked and picked.

Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders and reports to determine materials requirements and assembly instructions.Assembled LED, Recessed, and Dimming lighting fixtures.Inspected, adjusted, and tested lighting fixtures to correct wiring schematics and diagrams.Performed assemblies by using hand tools, wiring tools, pneumatic power tools, and stationary drillMeasured, cut and bent wire, copper and conduit, using measuring instruments.Assisted and conferred with supervisor and engineer to plan and review work activities and to resolve production problems.