Key Responsibilities:Technical Support: Provide troubleshooting and support for hardware, software, classroom technology, and network issues, both remotely and on-site.Network & Device Management: Manage and optimize local networks, Wi-Fi, and student/faculty devices, ensuring seamless connectivity and secure access to resources.Cybersecurity: Implement cybersecurity measures such as firewalls, antivirus, data encryption, and secure access protocols to protect sensitive educational data.Learning Management Systems (LMS): Support and configure LMS platforms like Google Classroom, Moodle, and Canvas, ensuring smooth operation for students and educators.Cloud Solutions & Collaboration Tools: Set up and support cloud-based platforms (Google Workspace, Microsoft 365) to enhance collaboration and document management.Remote Learning Support: Provide technical assistance for virtual classrooms and e-learning platforms, ensuring a smooth transition between in-person and online education.Achievements:Enabled seamless transitions to hybrid and remote learning models, ensuring minimal disruption during school closures.Strengthened cybersecurity measures, reducing security incidents and ensuring compliance with data protection regulations (FERPA, GDPR).Improved device management and network efficiency, reducing downtime and enhancing the learning experience for students and faculty.Technologies I Work With:Operating Systems: Windows, macOS, ChromeOSCloud & Collaboration Tools: Google Workspace, Microsoft 365, Zoom, TeamsSecurity Tools: Firewalls, Antivirus (Sophos, Bitdefender), VPN, Endpoint ProtectionDevice Management: Google Admin Console, JAMF, MDM

I provide freelance IT support and cybersecurity services to businesses and individuals, helping them resolve technical issues, secure their systems, and improve overall efficiency. With a focus on proactive security measures and reliable support, I ensure clients' IT infrastructures are both functional and protected.Services I Offer:IT Support: Troubleshooting, software & hardware support, system setup, and network configuration.Cybersecurity: Implementing firewalls, endpoint protection, encryption, and secure networks to protect against cyber threats.Backup & Recovery: Setting up backup solutions and disaster recovery plans to safeguard critical data.Cloud Security: Securing cloud environments (Google Workspace, Microsoft 365, AWS, etc.) and ensuring safe access to cloud resources.Cybersecurity Training: Educating clients and their teams on best practices to avoid phishing, malware, and other cyber risks.