Ömür Çeti̇n Email and Phone Number

• Business founder and investor in E-Market for minituch.com• Have established all corporate levels of the company from admistration to client management and storemanagement.• Have directly role in human resourcing and administration facilities.• Have developed the business relations with external clients.• Extending the product varities of the company to 200 products• Extending the 3rd market saels activies in different online platforms and international platforms like Trendyol,Etsy, Aliexpress etc.

• Business founder and investor in E-Market for kahvehanem.com.tr• Develope the business in retail markets, corporate sales internationally.• Have been an entrepreneur in coffee industry locally for coffee and coffee equipments.• Focused on buying and cost control for the companies procuremets.• Management of the all human resouces and adminstrative activıties of the company.• Have created the sales distrubitions in national levels.• Increased the sales in the platforms on national level such as Trendyol, Hepsiburada.com, n11.com, Amazon.cometc.• Creation of the sales webportal in a fully automated and web integrated system.• Marketing activities for branding of Kahvehanem in online platforms.• Online advertisements in platforms like google etc. and utilızation of the online advertisements.• Social media management of the brand in all know social media platforms.

- Providing 7/24 management and maintenance support for Exchange servers hosted on Vmware and physical servers located in this environment (50+ Virtual and 4 physical servers)- Managing the OnPremise and Hosted Exchange environment. (10K+ Mailbox)- Managing Windows server systems.- System / Application maintenance, patch and security updates.- Ensuring that the system and its applications are accessible 7/24- The system thats managed is in contact with the provider company of the application. In case of need, all the demands and problems have been pursued and finalized in this direction. - Determining and solving the problems on the system / application. If the solution of the problem will be done by the provider then following up the steps of the solution and make sure it will be finalized.- The solution of the customer demands and malfunctions thats not been able to be solved by either Call center (Level 0) or Support (Level 1) - Providing technical training to Call Center and Support teams. Prepeared the documents which will help solving these demands and faults of these teams.

- Process and provider company management of the services listed below- Managed provider company agreements and making necessary changes as well as followed up the migration processes- Directed the new supplier Company meetings and the bidding process- Made essential plans for the systems of infrastructures thats managed by the provider and included them to Turkcell Infrastructure- Made the migration processes of the planned systems - Made sure about the products to be worked 7/24 continuously on company systems and automations.- Worked harmoniously with the system and application managers about the development and updates on infrastructure applications and systems of the products.- Had a deep know how about the system, the application components and the processes of the systems they are integrated .- End-to-end testing of systems after development and updates.- Had a full command of customer experience.Services :- Turkcell Super Depo (Online StorageCloud) [10K Online Storage Customer]- Turkcell Akıllı Depo Enterprise (Online Storage) [10K+ Online Storage Customer]- Turkcell Akıllı Fax [ 4K+ Customer, Daily 100K+ fax]- Corporate Shared Exchange Mailing Service [200+ Corporate Customers, 10K+ Mailbox]- Individual and corporate Shared Qmail Mailbox Service [40K Customer, 100K+ Mailbox]- DomainHosting Hosting Service (Domain Hosting + DNS Hosting + Web Hosting) [5K+ Customer]

• Renewed and monitors all Individual and Corporate Domains / Hosting products• Budgetizedg all Individual and Corporate Domain / Hosting products on customer basis• Met all upcoming technical and administrative demands of Markom, PreSales and Sales Managers • Managed the internal communication of the support team within the organization• Reported to the upper unit when necessary• Ensured about the team set up• Resolved the problems that cannot be solved by the support team• Made domain / hosting product and campaign activities according to corporate marketing demands.• Remained the bridge between, Marketing, Markom, Presales, Sales Management, CRM Operation, Network Operation, Infrastructure Operation, Finance, Law and Domain-Hosting and Customer Experience Teams. Managed product and team communications.• Carried out data quality studies with related teams.

• Provided technical support for all voice communication products. (Dailer, Calling Card, Caller, Voice Gateway Products)• Prosecuted problems with ticketing for all kinds of corporate internet products as well as provided a solution within the scope of determinated SLA (G.SHDSL, LeasedLine, FremeRelay, Metro Ethernet, CoLocation, VN, SLA)• Ensured technical support for all individual and corporate domain-hosting products and provided management support. (Domain, DNS, Web Hosting, Mail Hosting, SSL Certificate)

- Decided on the free return of the products sent by the customers with a refund request- Had a wide know how about the company interests and consumer rights as well as took the most suitable actions regarding to them- Handed back the returned products to relevant suppliers- Managed the return warehouse stock- Monthly stock count- Forwarded the returned product reports to the upper and coordinated units

- Management of White Goods & Built-In & Electrical Appliances, Film and Music categories- Supplier management in related categories- Recorded the supplied products into the system- Inventory tracking and management- Market follow-up and price updates- Campaign activities- Management of the processes from product supplies to delivery activities