Refika'dan, founded by renowned Turkish chef Refika Birgül, is an e-commerce branch of a family of companies including Refika's Kitchen, Refikadan, and Börek Production. Offering over 500 SKUs, it serves a rich and loyal customer base and benefits from Refika's wide-reaching influence, with approximately 3 million followers across YouTube channels.-Ensuring the smooth and efficient operation of all e-commerce channels and ERP systems, working with a closely-knit team.-Performing profitability checks for the marketplaces I'm responsible for, strategically supporting sales operations, ensuring billing flow in collaboration with the finance unit, and completing required reports.-Leading export sales and operations under the guidance of the CBO, collaborating with customers, suppliers, and logistics providers.-Working with social media and production teams to develop engaging advertising campaigns and compelling marketing materials.-Managing communication with 3rd party companies as part of a collaborative team, handling contracts, resolving disputes, and ensuring that service levels are met.

Tracking multi-part ETGB shipments and preparing statement reports.Uploading purchase orders to intranet and preparing commercial invoices.Assisting warehouse management and shipping plan preparations.Preparing payment and progress reportsUploading products to e-commerce platforms.Creating campaigns, advertisements and discounts.Customer support.Organizing shipments, cancellations and returns.Preparing sales reports and developing strategies to increase sales.

Conducting in-depth interviews and usability tests.Netnographic research and user targeting.Analyzing quantitative and qualitative data from project-based research and gathering insights; assist in the preparation of presentations.Assisting in the preparation of prototypes for usability tests on the Invision app.