• Conduct market research to identify selling possibilities and evaluate customer needs• Identify new markets and business opportunities• Actively seek out new sales opportunities through cold calling, networking and social media• Set up meetings with potential clients and listen to their wishes and concerns• Provide customers with quotations/• Negotiate the terms of an agreement and close sales• Supervising the organisation ( congress, meeting or gala dinner) with every neccesary needs and details.• Preparing proforma invoices upon group departure after getting the approval.• Managing accounting issiues such as payment, invoice, billing folios and address.

Department Trainer• Training front desk associates according to the predetermined monthly schedule on the job or during 15 minutes training• Specifying necessary training subjects by brainstorming and discussing with front desk associates and taking action accordingly• Closely monitoring associates during the operation in order to identify their professional needs, preparing training subjects according to those needs and executing trainings as department trainerShift Leader• Being responsible for the efficient and professional running of the front desk operations, including interrelation with other departments• Being aware of the skills of the associates during operations and helping them when they need.• Motivating associates to reach daily sales (upsell) and enrollment target• Checking the room report prepared by Housekeeping at the end of each day and ensuring room sufficiency for the new day• Checking guest accounts as well as hotel accounts regularly and providing information flow among related departments and guests• Providing smooth service and operations by using multi task skillsReceptionist

Receptionist, August 2011 – May 2012• Preparing the reports which are going to be delivered to front office manager, and delivering them in a detailed way Preparing the KPI report regularly every day Making financial calculations and preparing reports for the Libyan guests who reside in Rixos Grand Ankara, and sending them to ambassadorship and agency• Preparing Rixos Grand Ankara ”Guest Directory” in both English and Turkish languages• Preparing the service cards of TA guests who reside in Rixos Grand Ankara in both English and Turkish languages

Rixos Service Point, Switchboard Operator, May 2011 – August 2011• Answering the incoming calls professionally and transferring those calls to relative departments• Informing the guests about the products and services in a detailed way and giving information about details of guests’ wished and demands to the relevant departments, confirming them• Creating solutions for the guests who are not satisfied with the services, guiding them to necessary departments and preparing the necessary reports• Preparing necessary reports for technical faults, guest surveys and personnel, and transmitting them to relative departments

It's completed in the middle of August in 2011.My specialization was Finance.

- In charge of managerial issues- The pursuit and development of the project “Real Collection Original” instituted by RC Art Gallery which includeswell known artists in Turkey as well as in the other countries and also various street painters around the world- Researching new markets with potential customers and connecting with them regarding projects

Constructing and organizing the EU Center’s web sitePreparing documents, letter of intent and the other documental support for the project partnersTransfer of Innovation- (TOI)Improvement of Project and Fund Management Skills in the New Member and Pre-Accession Countries to the EU-NEWBIES-Youth Program The Art for Peace and Friendship