Responsible from ;* Datacenter Management & Operations* Systems & Performance Monitoring* IT Service Management - Change Management - Problem/Incident Management - Budget Management - Configuration Management - Purchasing Coordination* EndPoint Management - QNB Finansbank HQ and branches - Helpdesk (Technical & Core Banking issues)* ATM Operations* POS Operations

• Meeting regularly with senior managers, stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems• Providing direction, guidance, and oversight to project team members• Measuring project performance using appropriate tools and techniques• Identifying potential risks and mitigation plans• Prioritizing and assigning tasks to team members

Managed the infrastructure teams responsible from servers, IBM Mainframe (z/OS, CICS etc.), database administration (Oracle, SQL Server, Adabas, ETL processes), storage and backup, virtualization, DR/ BCC (disaster recovery/business continuity and contingency. Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives. Hold responsibility for IT infrastructure staffing, vendor management and budgeting projections on a company-wide basis. Participated and took proactive role for core banking migration of Vakifbank from mainframe to open systems.

Performed product installations & upgrades, providing problem resolutions, system health checks, planning and implementing performance monitoring & tuning, housekeeping and the provision of 24/7 standby support to achieve maximum system availability for TP systems.

Responsible for providing technical/managerial leadership in the resolution of service issues for providing recommendations to and the mentoring of staff. Managing integration/merge projects for the companies acquired by Aviva. Maintain high database availability, performance, and recoverability and provided capacity planning.

Team Leader managing a group of System Programmers & DBAs. Performed a liaison and coordination role with client banks to scope service requirements and plan service provision. Provided 24/7 support for mission critical banking/finance applications of client banks.Provided a consultancy service to developers and standby support for out of office hours and 24/7 cover.Successfully performed the conversion of VSAM databases to Adabas and VSE JCLs to MVS JCLs and set up the batch window automation as part of migration project.