Łukasz Augustyniak Email & Phone Number

Paris, Fr

Paris, Île-De-France, France

EMEA region with main focus on Polish market.- Monitoring account health- Identifying customer needs and taking proactive steps to maintain a positive experience- Cooperation with internal teams (Sales, Billing, Mobile, IT, Marketing)- ENG to PL translations

Paryż, Ile-De-France, Francja

Ensuring smooth implementation and after-sales service for our customers in the CEE region (Poland / Czech Republic / Slovakia / Latvia / Hungary).- I use data and analytics to track customer success metrics, identify areas for improvement, and make data-driven decisions- I educate clients on best practices and provide resources to maximize their utilization of our products- On a daily basis, I am responsible for maintaining regular communication with customers to gauge their needs, address inquiries, and collect feedback about our products and services- Close cooperation with Sales, Billing, Logistics, Technical and Product departments- Coordination of the complaints process

Gennevilliers, Île-De-France, Francja

Customer Service on behalf of Nissan.- Research, analysis and resolution of complex customer inquiries and complaints- Assisting the Front Office Team- Handling of telematics cases

Łódź, Łódzkie, Poland

Content creation for publishing houses (Polska Press) and marketing agencies (Bluerank).A wide range of topics: electronics, industrial machinery, e-commerce, tourism, etc.

- submitting insurance claims on behalf of clients- full substantive service of the loss adjustment process in property and liability insurance- negotiation of settlements- participation in inspections, audits- Analysis of the terms and conditions of contracts of the largest companies in the market (AIG, AXA, Vienna Insurance Group, Allianz, etc.)

Comprehensive claims handling for corporate clients (third party liability, property, motor insurance, etc.)

Łódź, Woj. Łódzkie, Polska

- analysis of insurance contracts- filing of claims on behalf of clients- completing and verifying claims documentation- verification and issuing opinions on claims decisions- drafting and submitting on behalf of the client appeals against decisions of insurance companies- reporting of results