- Product Management and Channel Enablemento Managing and building relationship with Mastercard Commercial customers in Europe (Issuing Institutions and Processors).o Identifying and pursuing opportunities to apply Mastercard Commercial Platforms to Customer’s business needs through the application of existing and upcoming capabilities. o Leading product/platform demonstrations and presentation meetings to both internal and external audiences o Collaborating with a… Show more - Product Management and Channel Enablemento Managing and building relationship with Mastercard Commercial customers in Europe (Issuing Institutions and Processors).o Identifying and pursuing opportunities to apply Mastercard Commercial Platforms to Customer’s business needs through the application of existing and upcoming capabilities. o Leading product/platform demonstrations and presentation meetings to both internal and external audiences o Collaborating with a internal stakeholders in identifying, resolving and managing key product questions. o Review and manage applicable legal and regulatory requirements related to the platforms and commercial card customers (large market issuers and corporations)o Creating regional product roadmaps partnering with Global Product Management and Engineeringo Navigating products through their lifecycle Show less

- Team Management – supervising, supporting, evaluating team’s performance.- Client Onboarding – being a single point of contact for Clients through the entire onboardingprocess. Providing help and guidance on the prepared regulatory requirements. Collaboration with numerous internal stakeholders (KYC, Regulatory, Compliance, Sales). Leading number of internal or Client initiated projects.- Reporting and data management – development of team’s performance indicators and… Show more - Team Management – supervising, supporting, evaluating team’s performance.- Client Onboarding – being a single point of contact for Clients through the entire onboardingprocess. Providing help and guidance on the prepared regulatory requirements. Collaboration with numerous internal stakeholders (KYC, Regulatory, Compliance, Sales). Leading number of internal or Client initiated projects.- Reporting and data management – development of team’s performance indicators and dashboards for senior management. Preparation of reoccurring and adhoc reports. § Efficiency – migration of processes from different locations. Implementation of processimprovements. Internal tools testing. Configuring and updating Business Decision Modelingworkflows in internal tools.- Risk – evaluating and updating internal guidance, procedures and workflows for the team.Monitoring and evaluating risk indicator values. Show less

- Implementation of new corporate Clients – organizing meetings in Clients’ locations, consulting and verifying product requirements, drafting and executing documentation, providing trainings for the Customer’s employees, configuring cash management products (internet banking, accounts, overdrafts, cash-pooling etc.)- ERP System configuration – confirming on file standard used by Clients (XML ISO2022 or SWIFT) Verification of file samples, testing, troubleshooting and amending files in… Show more - Implementation of new corporate Clients – organizing meetings in Clients’ locations, consulting and verifying product requirements, drafting and executing documentation, providing trainings for the Customer’s employees, configuring cash management products (internet banking, accounts, overdrafts, cash-pooling etc.)- ERP System configuration – confirming on file standard used by Clients (XML ISO2022 or SWIFT) Verification of file samples, testing, troubleshooting and amending files in case of errors. Confirming communication method (internet banking or host-to-host) and configuring the setup.- Providing daily Customer Support – system configurations, payments investigations, file verification, error investigations, internet banking setups, queries related to credit cards etc.- Management of card migration project – introducing new external card provider, creating procedures for the new product, overseeing migration progress, reporting to stakeholders.- Back Office responsibilities - setting parameters in the bank’s systems, booking fees and charges, creating internal procedures and reports, administration of the Bank’s official letters(audit reports, bank confirmations, bailiff seizures, correspondence with the authorities etc.). Show less

- Network equipment’s technical support (helpdesk) for international Hotel chains across the world - Troubleshooting on 2nd and 3rd OSI layer of network infrastructure - Basic administration and monitoring Linux based servers - Customer service and connection guidance for the hotel’s guests - Following escalation and security policy procedures. - Working with ticketing system

- Service for premium Customers;- Sales and administration of investment, credit and insurance products - Authorization and verification of all the branch’s agreements - Cash handling- Cash deposit withdrawals for Customers of Credit Agricole Corporate and Investment Banking- Building and maintaining good relationship with Customers

- Post-sales support of investment Clients- Preparing, archiving documentation - Clients’ investments portfolio administration - Sales of investment and insurance products - Building and maintaining good relationship with Customers

- Service of outgoing calls to Customers interested in investment/mortgages offers - Basic assessment of the Customers' creditworthiness for mortrgages - Arranging Customers - Advisors meetings - Advisors' schedules Management